IT Service Engineer

Rolls-Royce; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading aerospace company in Derby is seeking an experienced IT Service Engineer to ensure smooth operation of IT service operations. Responsibilities include troubleshooting incidents, coordinating deployments, and acting as escalation for service issues. The ideal candidate has an ITIL Foundation qualification and relevant experience in service delivery. This is a full-time position with opportunities for career development.

Benefits

Safety-first environment

Career development opportunities

Inclusive workplace culture

Qualifications

• Experience in a relevant discipline (SFIA L3).
• Demonstrable delivery of results in an operational or service delivery role.

Responsibilities

• Troubleshoot and incident triage and resolution.
• Ensure quality deployment by coordinating business engagement.
• Act as point of escalation for all critical service issues.

Skills

Troubleshooting skills

Relationship management

Problem solving

Education

ITIL Foundation qualification

Tools

Citrix

Job description

Job Description

IT Service Engineer

Derby

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

An exciting opportunity has arisen for an experienced and dynamic IT Service Lead to join Rolls-Royce. This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time. The role of IT Service Lead is to Provide the ‘Face of IT’ for several sites to facilitate the smooth operation of both IT service operations and support of IT delivery.

What you will be doing:

• Troubleshoot and incident triage and resolution acceleration - providing agile Business input in the resolution chain.
• Ensure quality deployment by co-ordinating business engagement in testing real use cases.
• Provide advice to the business regarding the improvement of performance and/or productivity of systems.
• Where there is no Senior Service Manager act as the point of escalation for all critical service issues.
• Provide valuable input in to building business cases to address root cause of issues.

Position Qualifications:

• Appropriate experience in a relevant discipline (SFIA L3)
• ITIL Foundation qualification or similar qualification in Service Management.
• Demonstrable delivery of results in an operational or service delivery role.

Preferred Requirements:

• Good hands-on IT skills
• Strong relationship management including communication skills.
• Experience in problem solving & understanding of the broader business context (business acumen).
• An understanding of desktop productivity tools is essential
• An understanding of Citrix and onboarding 3rd parties into Citrix is highly desirable
• This role has a degree of autonomy, the ability to “get started” is key to this role.
• The ability to be a team player within a global IT team

Regional Benefits:

• Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
• Join a culture that values making a real difference through your work.
• Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
• Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
• Collaborate and build relationships in a team-focused environment while also working independently.
• Take initiative, lead, and make smart decisions with confidence and support.
• Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date: 08/12/2025

For further information, please contact: [e-mail]

Job Category Information Technology

Posting Date 24 Nov 2025; 00:11

Posting End Date 08 Dec 2025