IT Service Desk Team Leader

K3 Capital Group Ltd; Bolton le Sands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic IT services company in Bolton le Sands seeks an experienced IT Service Desk Team Leader. This role involves managing, mentoring a high-performing team, and ensuring exceptional IT support. Responsibilities include leading the team, handling escalations, and improving processes to optimize service delivery. Ideal candidates should possess strong leadership skills, excellent communication, and a proactive approach in IT support. If you're passionate about team development and exceptional customer service, we want to hear from you.

Qualifications

• Proven experience in IT support, ideally managing a team.
• Ability to troubleshoot hardware/software problems.
• Experience implementing SLAs and process improvements.

Responsibilities

• Lead, support, and develop the Service Desk team.
• Monitor performance and provide feedback for improvement.
• Manage ticket escalations and ensure timely resolutions.
• Deliver hands-on support and troubleshoot issues.
• Build strong relationships with stakeholders.

Skills

Excellent communication and interpersonal skills

Strong organisational ability

Proactive approach

Leadership skills

Job description

About the Role

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience.

You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills, we’d love to hear from you!

What You’ll Do

• Lead, support, and develop the Service Desk team
• Monitor performance and provide feedback to drive continuous improvement
• Manage ticket escalations and ensure timely resolution of technical issues
• Deliver hands‑on support and troubleshoot hardware/software problems
• Implement SLAs and process improvements to optimise service delivery
• Build strong relationships with stakeholders and champion customer service excellence

What We’re Looking For

• Excellent communication and interpersonal skills
• Strong organisational ability and a proactive approach
• Proven experience in IT support…