IT Service Desk / Support Analyst

WA Consultants Ltd; Devon and Torbay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking an IT Service Desk/Support Analyst for a full-time position in Devon. The ideal candidate should have at least 2 years of experience in a similar role, proficient in supporting users and resolving incidents across multiple systems. Responsibilities include managing service requests, maintaining IT assets, and ensuring user satisfaction. Must have a full UK driving licence and be willing to travel as needed.

Qualifications

• Minimum of 2 years experience in a similar IT Service Desk/Support Analyst position.
• Confident in supporting users of varying technical ability.
• High level of accuracy in builds and documentation.

Responsibilities

• Resolve incidents and fulfil service requests for users across multiple UK sites.
• Support and triage issues across Windows-based software and business-critical applications.
• Deploy and maintain IT assets including PCs, laptops, and printers.

Skills

User support

Incident resolution

Communication

Monitoring tools

Job description

Overview

WA Consultants is currently recruiting for an IT Service Desk/Support Analyst for a full-time position for a client in Devon.

Our client is keen to speak with candidates who have at least 2 years experience in a 1st/2nd support role, across a wide range of systems and services.

Responsibilities

• Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform.
• Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments.
• Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment.
• Assist with IT aspects of site openings, closures, and office re-locations.
• Engage effectively with users at all levels, ensuring clear updates and managing expectations.
• Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach.
• Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction.
• Use monitoring tools to proactively identify issues and escalate where necessary.
• Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support.
• Participate in the out-of-hours support rota as required.
• Occasionally travel to other locations to support incidents or project delivery.

Qualifications

• Minimum of 2 year’s experience in a similar role IT Service Desk/Support Analyst position.
• Confident in supporting users of varying technical ability.
• High level of accuracy in builds and documentation.
• Ability to manage workload and meet project deadlines.
• Full UK driving licence, access to a vehicle insured for business use, and willingness to travel.

Additional information

Please advise on availability and salary expectations on application. For further information, please contact Alexander Wilson.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.