IT Service Desk Engineer - 6 months - Inside IR35

Akkodis; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology services provider is looking for an experienced Service Desk Engineer based in Greater London. This hybrid role requires providing 1st line support and managing incident requests for users across the organization. The ideal candidate should have 2-6 years of IT support experience, particularly with ServiceNow, as well as outstanding customer service skills. This 6-month contract offers a competitive daily rate, working 3 days on-site and the rest remotely.

Qualifications

• 2-6 years of experience in a Service Desk / IT Support role.
• Experience working on a busy Service Desk using ServiceNow.
• Excellent customer service skills are essential.

Responsibilities

• Provide 1st line support for all employees across EMEA.
• Act as the point of contact for Incidents and Service-Requests.
• Manage on/off-boarding processes for employees.

Skills

Customer service skills

ServiceNow

Hardware Asset Management

Troubleshooting

Laptop builds

Job description

Service Desk Engineer

London, UK | Hybrid - 3 days on site

£(Apply online only) per day inside IR35

6 months

Brief

I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.

If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.

You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.

The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.

Key Responsibilities

• Provide 1st line support for all employees [EMEA]
• Act as the point of contact for Incidents and Service-Requests for users
• Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
• Manage on / off-boarding processes for employees
• Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures

Essential Experience

• 2-6 year's experience in a Service Desk / IT Support role
• ServiceNow experience on a busy Service Desk
• Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
• Excellent customer service skills

Desirable Experience

• ITIL, Mac, and Windows 11 support experience

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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