IT Service Desk Assistant

RSK Group; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading IT support company in the United Kingdom is seeking an IT Service Desk Support to provide first-line support to users. Responsibilities include diagnosing hardware and software issues, assisting with device setup, and maintaining IT security. Ideal candidates will have a good knowledge of Windows and Microsoft 365, with a preference for those having previous IT support experience. The role offers a salary up to £27,500 based on experience and includes a flexible benefits program.

Benefits

Up to £27,500 salary based on experience

Contributory pension scheme

Life Assurance

Flexible benefits programme

Training and career development

Qualifications

• Good knowledge of Windows 10 & 11 and Microsoft 365.
• Some previous IT support role experience is preferable.
• Ability to install, support, and maintain hardware and software.
• Full UK driving licence is preferable.

Responsibilities

• Identify, diagnose, and resolve hardware and software issues.
• Install and update software applications.
• Assist with the setup and configuration of devices.
• Support IT projects and system upgrades as needed.

Skills

Windows 10 & 11

Microsoft 365

PC and Laptop hardware

Android and iOS knowledge

Customer service skills

Ability to work under pressure

Self-motivated

Communication skills

Job description

Provide first-line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.

Responsibilities

• Identify, diagnose, and resolve hardware and software issues.
• Install and update software applications.
• Assist with the setup and configuration of laptops, desktops, mobile phones, and tablets.
• Communicate effectively with users to understand their IT requirements and relaying relevant information to the wider IT team.
• Provide support for IT projects and system upgrades as needed.
• Supporting IT admin tasks, including procurement and general administration.
• Adhere to and promote the organisation's IT policies.
• Maintain the security of the IT infrastructure.

Qualifications

• Good knowledge and experience of Windows 10 & 11 and Microsoft 365.
• Some previous IT support role experience (preferable).
• Good knowledge of PC and Laptop hardware.
• Some knowledge of Android and iOS on both phones and tablets.
• Ability to install, support and maintain hardware and software.
• Ability to provide telephone support to remote users of all levels.
• Good communication and outstanding customer service skills.
• Ability to work under pressure and to tight deadlines.
• Ability to be dynamic, self‑motivated, and work on own using own initiative is essential.
• Well‑developed all‑round IT and people skills.
• Keen to learn and develop within the role.
• A full UK driving licence is preferable.

Benefits

• Up to £27,500 depending on experience.
• Contributory pension scheme.
• Life Assurance.
• A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership.
• Regular training and career development.

Location

Working on site in our Helsby office in Cheshire 5 days a week 09:00 - 17:30. You must live within a commutable distance to the office.

RSK Group is an Equal Opportunities Employer.