IT Service Desk Analyst – User Support

The University of Liverpool; Liverpool; On-site; GBP 29,000 - 34,000; Full time

Job summary

A prominent university in Liverpool is hiring a Service Desk Support Analyst to provide proactive technical support across multiple communication channels. Ideal candidates will have experience in IT support, proficiency with call logging tools, and the ability to manage diverse inquiries. This role emphasizes diversity and inclusivity. The position offers a salary range of £29,588 - £33,951 per annum.

Qualifications

• Proficient in handling IT support roles.
• Experience supporting IT users in a similar environment.
• Ability to multi-task and work independently.

Responsibilities

• Provide proactive technical support to customers.
• Assist users through telephone, email, and personal interactions.
• Handle enquiries from a diverse range of individuals.

Skills

Supporting IT users

Using call logging tool

Multi-tasking

Working independently

Handling enquiries sensitively

Education

Minimum of three GCSE or equivalent

Job description

A prominent university in Liverpool is hiring a Service Desk Support Analyst to provide proactive technical support across multiple communication channels. Ideal candidates will have experience in IT support, proficiency with call logging tools, and the ability to manage diverse inquiries. This role emphasizes diversity and inclusivity. The position offers a salary range of £29,588 - £33,951 per annum.