IT Service Desk Analyst - 24/7 Global Support

Flexjet Europe; Farnborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading private aviation company in Farnborough is seeking an IT Service Desk Analyst to provide first and second-line support for users, including pilots and staff. Responsibilities include troubleshooting hardware/software issues, managing IT assets, and assisting with onboarding processes. The ideal candidate should have over two years of IT support experience, familiarity with Microsoft 365 and Apple devices, and a proactive problem-solving attitude. This role offers opportunities for professional growth within a dynamic team.

Benefits

Career growth opportunities

Dynamic work environment

Qualifications

• 2+ years of experience in IT support or service desk roles.
• Experience supporting Microsoft 365 and Apple devices.
• Knowledge of password resets and user permissions in Active Directory.

Responsibilities

• Provide IT support via multiple channels (Zendesk, phone, email).
• Troubleshoot hardware and software issues.
• Manage IT assets and maintain documentation.

Skills

IT support experience

Microsoft 365

Windows 10/11

Apple devices

Active Directory

MDM tools

Strong interpersonal skills

Problem-solving

Detail-oriented

Good communication in English

Education

Bachelor's degree in Computer Science or related field

Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL

Tools

Zendesk

MDM tools (Intune, SCCM)

Job description

A leading private aviation company in Farnborough is seeking an IT Service Desk Analyst to provide first and second-line support for users, including pilots and staff. Responsibilities include troubleshooting hardware/software issues, managing IT assets, and assisting with onboarding processes. The ideal candidate should have over two years of IT support experience, familiarity with Microsoft 365 and Apple devices, and a proactive problem-solving attitude. This role offers opportunities for professional growth within a dynamic team.