IT Service Desk Analyst

CPS Group (UK) Ltd; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service provider based in Swansea is seeking an IT Service Desk Analyst for a 3-month contract. The role involves providing user-facing IT support, assisting with small IT projects, and deploying Windows 11 devices. Successful candidates will have strong communication skills and hands-on experience with Microsoft support technologies. This position requires on-site work Monday to Friday, with a pay rate of £18 - £20 per hour.

Qualifications

• Exceptional user-facing and communication skills.
• Experience deploying Windows 11 devices/upgrading from Windows 10.
• Able to work on-site Monday-Friday.

Responsibilities

• Provide user-facing IT support as part of the on-site IT Support team.
• Assist with small IT-centric projects, including rolling out Windows 11 devices.
• Floor-walk to assist the Service Desk in completing tickets.

Skills

Exceptional user-facing and communication skills

Experience deploying Windows 11 devices

Hands-on experience with Microsoft support technologies

Experience with Microsoft Azure

Tools

SCCM

MDT

Intune

Job description

Overview

IT Service Desk Analyst

Role: IT Service Desk Analyst

Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support

Type: Contract, Daily Rate

IR35 Determination: Inside IR35

Duration: 3 months

Pay Rate: £18 - £20 per hour

Start: ASAP/Urgent

Responsibilities

• Provide user-facing IT support as part of the on-site IT Support team.
• Assist with small IT-centric projects, including rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment Kit (MDT) and SCCM.
• Floor-walk, assist the Service Desk in completing tickets, respond to requests for IT hardware and software, and answer inbound IT support calls.

Role Requirements & Experience

• Exceptional user-facing and communication skills
• Hands-on experience with core Microsoft support technologies (e.g., SCCM, MDT, Intune)
• Experience deploying Windows 11 devices / upgrading from Windows 10
• Experience with Microsoft Azure (desirable)
• Able to work on-site Monday-Friday

How to Apply

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below).

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