IT Service Desk Analyst

Allstaff; St Albans; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

A recruitment agency is looking for an IT Service Desk Analyst based in St Albans. This full-time permanent role involves responding to user incidents, providing 1st-level support, and troubleshooting technical issues. Candidates should have experience in a similar role, strong communication skills, and a valid UK driving licence. The position offers a salary between £32,000 - £33,000, along with benefits including life assurance and a pension scheme. Hybrid working model with travel to various locations is required.

Benefits

25 days holiday plus Bank Holidays

Generous pension scheme

Income protection

Enhanced maternity / paternity pay

Employee assistance programme

Qualifications

• Experience in a similar role providing 1st-level support.
• Strong hardware diagnostics and fault-finding experience.
• Excellent customer service and communication skills essential.

Responsibilities

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st-level support with some limited 2nd-level support.
• Troubleshooting, diagnosing, and solving problems.

Skills

1st-level support

Microsoft client operating systems

Customer service

Strong hardware diagnostics

Communication skills

Tools

Teams

OneDrive

Copilot

SharePoint

Job description

Summary of the IT Service Desk Analyst role

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car.

Salary : £32,000 - £33,000

Location : St Albans - Hybrid 3 days in office with travel to other offices across South East

Type of Contract : Permanent

Hours : Weekly shift rotation, 8 : 00am - 4 : 30pm, 8 : 30am - 5 : 00pm, 9 : 30am - 6 : 00pm

Benefits : 25 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity / paternity pay, death in service, Employee assistance programme plus many more!

Disclaimer : This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential. This is an entry level position which offers personal development but limited career progression in the short term.

Responsibilities of the IT Service Desk Analyst

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st level support with some limited 2nd level support.
• Troubleshooting, diagnosing and solving problems.
• Complete skilled investigations.
• Take ownership of the Asset Management process.
• Onboard new starters.

Requirements for a successful IT Service Desk Analyst

• Experience in a similar role providing 1st-level support
• Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint.
• Strong hardware diagnostics and fault-finding experience.
• Basic Citrix / Azure Virtual Desktop administration and understanding of LAN / WAN.
• Excellent customer service and communication skills essential.
• Full UK driving licence and daily use of own car.

What our Client offers

Life assurance 4 x salary

Pension

Employee assistance programmes

Allstaff Recruitment is an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors.

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