IT Service Desk Analyst

Artis Recruitment; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading professional services provider in Greater London is looking for an IT Service Desk Analyst to provide first and second-line IT support. The successful candidate will be responsible for troubleshooting, resolving issues, and ensuring an outstanding user experience. Strong knowledge of Windows Server, Microsoft 365, and Active Directory is essential. The role offers flexible working, competitive salary, annual bonus, and numerous health-focused benefits, including a contributory pension and generous holiday allowance.

Benefits

Annual Bonus

Contributory Pension

Life Assurance

Health Benefits

25 days plus Bank Holidays

Qualifications

• Broad IT skills, particularly in Windows Server and Microsoft 365.
• Experience with ITIL practices and SCCM.
• Strong diagnostic and problem management skills.

Responsibilities

• Provide technical support for IT applications and hardware.
• Diagnose and resolve incidents or escalate as necessary.
• Install, configure and maintain software and user accounts.

Skills

End-user support of Windows Server/Desktop

Microsoft 365 (Exchange, Teams)

Active Directory

Strong communication skills

Problem management

Education

SCCM training

ITIL Foundation

Azure Fundamentals

Windows Server

Intune Endpoint Administration

Job description

IT Service Desk Analyst required by our market leading, award winning, professional services client based in Greater London. This is a 5 day a week, onsite role.

We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations / IT Service Desk team.

About the Role

This is a hands‑on role providing first and second‑line IT support to users across the organisation. Working to a flexible shift pattern, you’ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience.

Key Responsibilities

• Provide technical support for IT applications and hardware.
• Diagnose, analyse and resolve incidents or escalates where necessary.
• Install, configure and maintain software, hardware, and user accounts.
• Administer iPhones on Intune and manage SCCM tasks.
• Support desk setups for new starters, moves and organisational changes.
• Communicate effectively with users via phone, email, and face‑to‑face.
• Contribute to identifying recurring issues and developing solutions.
• Keep users updated on the progress of their calls and escalates if needed.

Skills & Experience Required

• Broad IT skills, including end‑user support of Windows Server / Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune.
• Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant.
• Strong diagnostic, problem management, and root cause analysis skills.
• Organised, professional and results‑driven with excellent attention to detail.
• Team‑focused, self‑motivated, and enthusiastic with a desire to learn.
• Customer‑focused with strong communication skills at all levels.

Desirable Qualifications / Training :

• SCCM training
• ITIL Foundation
• Azure Fundamentals
• Windows Server
• Intune Endpoint Administration

Working Arrangements & Conditions

• Flexible shift patterns between 8 : 00am – 7 : 00pm (pre‑planned rota).
• Liaise with users at all levels in person, on the phone and via email.
• Travel between office locations may be required.
• Training and development opportunities to enhance technical knowledge.

This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity / paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few