IT Service Desk Agent - Fast First-Time-Fix Support

Pertemps; Old Warren; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking Service Desk Agents to provide excellent IT support for Thames Water employees in the UK. The role involves logging IT issues, troubleshooting 1st and 2nd line incidents, and ensuring quality customer service. Ideal candidates will have customer service skills and potentially ITIL qualifications. The position offers a pay rate of £17.00 per hour for a 12-week assignment, with a required start date of ASAP.

Qualifications

• Professional qualifications in ITIL are desirable.
• Experience in a fast-paced office environment is preferred.
• Ability to think and work independently and as part of a team.

Responsibilities

• Provide excellent IT customer service and support.
• Manage calls from internal employees via telephone and email.
• Troubleshoot IT incidents and manage incident resolution.

Skills

Excellent customer service skills

Ability to manage multiple tasks

Knowledge of Security processes

Time management and organizational skills

Positive attitude and personal motivation

Education

Professional qualifications (ITIL)

Job description

A recruitment agency is seeking Service Desk Agents to provide excellent IT support for Thames Water employees in the UK. The role involves logging IT issues, troubleshooting 1st and 2nd line incidents, and ensuring quality customer service. Ideal candidates will have customer service skills and potentially ITIL qualifications. The position offers a pay rate of £17.00 per hour for a 12-week assignment, with a required start date of ASAP.