IT Service Desk Agent - Fast First-Time-Fix Support

idibu; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company is seeking a Service Desk Agent to provide excellent IT support to their employees and contractors. This role involves logging calls, providing both first and second line support for various IT-related incidents, and delivering a high-quality customer service experience. The ideal candidate will have strong communication skills, the ability to work under pressure, and relevant professional qualifications. This position offers a pay rate of £17.00 per hour with a 12-week assignment length.

Qualifications

• Experience working in a fast-paced office environment.
• Ability to think independently and as part of a team.
• Knowledge of Security processes.

Responsibilities

• Provide IT customer experience and logging calls.
• Support management and improve incident resolution times.
• 1st and 2nd line support for IT incidents.

Skills

Excellent customer service skills

Ability to manage multiple tasks

Time management skills

Ability to work under pressure

Education

Professional qualifications (ITIL)

Job description

A leading water utility company is seeking a Service Desk Agent to provide excellent IT support to their employees and contractors. This role involves logging calls, providing both first and second line support for various IT-related incidents, and delivering a high-quality customer service experience. The ideal candidate will have strong communication skills, the ability to work under pressure, and relevant professional qualifications. This position offers a pay rate of £17.00 per hour with a 12-week assignment length.