IT Service Designer — Lead Service Design (Hybrid)

Leonardo UK Ltd; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global leader in Aerospace and Defence is seeking a skilled IT Service Designer in Newcastle. This role involves leading service design lifecycles, collaborating with cross-functional teams, and ensuring services are secure and sustainable. Candidates should have proven experience in IT Service Design and knowledge of ITIL frameworks. Flexible working options are available, and a comprehensive benefits package is offered including generous leave and a robust pension scheme.

Benefits

Generous leave and flexi-days

Pension scheme with up to 15% employer contribution

Access to mental health support

Free online courses via Coursera and LinkedIn Learning

Flexible working options

Qualifications

• Proven experience in IT Service Design within a complex environment.
• Experience creating Service Design Packages and process documentation.
• Excellent communication skills and confidence managing multiple priorities.

Responsibilities

• Lead the service design lifecycle for new or modified IT services.
• Create and maintain Service Design Packages including service models.
• Champion a structured Service Transition into operational support.

Skills

IT Service Design

ITIL 4 or ITIL v3 knowledge

Stakeholder management

Analytical skills

Education

Degree-level education in a relevant field

Tools

ServiceNow or similar ITSM platforms

Job description

A global leader in Aerospace and Defence is seeking a skilled IT Service Designer in Newcastle. This role involves leading service design lifecycles, collaborating with cross-functional teams, and ensuring services are secure and sustainable. Candidates should have proven experience in IT Service Design and knowledge of ITIL frameworks. Flexible working options are available, and a comprehensive benefits package is offered including generous leave and a robust pension scheme.