IT Service Design Lead

Meraki Talent; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Design Lead for a 6-month contract in Liverpool, offering £475 - £500 per day. This remote role involves leading Service Introduction and Production Readiness activities for a major program. Responsibilities include managing risks, ensuring operational readiness, and working closely with stakeholders. Candidates should have extensive experience in IT Service Design, project management, and familiarity with ITIL practices. There is potential for contract extension based on performance.

Qualifications

• Proven delivery of large-scale enterprise go-lives.
• Strong understanding of ITIL Service Transition and change management.
• Hands-on experience with ServiceNow for incident/problem/change management.

Responsibilities

• Lead Service Introduction and Production Readiness activities.
• Ensure smooth transition from project delivery to operations.
• Manage risks, issues, and dependencies effectively.

Skills

IT Service Design

Project Management

Release Management

Stakeholder Management

Disaster Recovery Planning

ServiceNow

Jira

Job description

IT Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35 / Umbrella) - Remote

Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team.

You will lead the Service Introduction and Production Readiness activities for a major program launching in February / March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes.

Key Responsibilities

• Service Introduction & Transition Planning
• Release & Deployment Readiness
• Risk, Issue, and Dependency Management
• Early Life Support (ELS) & Handover
• Service Management & Tooling
• Disaster Recovery & Access Management
• Stakeholder & Governance

Experience

• IT Service Design & Project Management Experience
• Experience in Introduction or Release Management
• Proven delivery of large-scale enterprise go-lives
• Strong understanding of ITIL Service Transition, change management, and release governance.
• Hands‑on experience with ServiceNow (asset management, CMDB, incident / problem / change management).
• Familiarity with Jira for software change planning.
• Experience in disaster recovery planning, backup strategies, and DR testing

On Offer

This is a 6 month day rate contract position (Inside ir35) but has a high likelihood of extension. This contract can be done remotely as long as based in the UK.