IT Service Delivery Manager

eTeach UK Limited; Reigate and Banstead; On-site; GBP 42,000 - 45,000; Full time

Job summary

A reputable educational institution in the UK is seeking an experienced IT Service Delivery Manager to oversee school-based IT teams, ensuring exceptional service delivery across multiple sites. You will manage IT projects, build relationships with stakeholders, and maintain high service standards. The ideal candidate will have a strong background in IT services and excellent communication skills. This role offers a salary of £42,000 - £45,000 and a range of generous employment benefits.

Benefits

Access to a competitive Pension Scheme

Flexible working options

Generous holiday allowance

Employee wellbeing initiatives

Qualifications

• Proven experience in diagnosing and resolving issues with Microsoft Windows.
• Strong understanding of enterprise-level hardware and network devices.
• Excellent knowledge of Microsoft products including Office 365.

Responsibilities

• Oversee regional IT Technicians and deliver outstanding service.
• Foster strong relationships with school leaders.
• Plan and deliver IT projects effectively.

Skills

Diagnosing and resolving Windows operating systems issues

Understanding of enterprise-level hardware and networking

Knowledge of Microsoft products (Windows, Intune, Office 365)

Building positive relationships with stakeholders

Managing multi-skilled IT teams

Strong communication skills

Flexible and detail-oriented

Knowledge of networking fundamentals

Education

A-Level/BTEC or equivalent

Professional certifications (e.g., ITIL, PRINCE2)

Job description

Your Opportunity

Are you passionate about delivering exceptional IT services and leading high-performing teams? GLF Schools is seeking an IT Service Delivery Manager to play a pivotal role in ensuring our school-based IT teams are empowered, well-managed, and delivering outstanding service across our trust. As part of our wider IT & Digital management team, you will oversee regional IT Technicians, foster strong relationships with school leaders, and ensure consistent standards and documentation across all sites. You’ll be at the heart of planning and delivering IT projects, managing procurement, and driving continuous improvement in service delivery. This is a fantastic opportunity to shape the IT experience for staff and students, while developing your leadership skills in a dynamic, forward-thinking environment. There will be a requirement to travel across multiple school sites as part of this role, so access to a vehicle and a full UK Driving Licence is essential.

What We Are Looking For

• Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
• Strong understanding of enterprise-level hardware and networking (e.g., layer 3 devices, storage area networks).
• Excellent knowledge of Microsoft products including Windows, Intune, and Office 365.
• Ability to build and maintain positive relationships with stakeholders and end users.
• Experience managing and developing multi-skilled IT teams.
• Strong verbal and written communication skills.
• Flexible, adaptable, and detail-oriented with a proactive approach to managing priorities.
• A positive “can-do” attitude and commitment to delivering high-quality service.
• Knowledge of networking fundamentals (IP addressing, DHCP, DNS).
• Educated to A-Level/BTEC or equivalent; professional certifications (e.g., ITIL, PRINCE2) desirable.

Join the GLF Schools Community

• A growing Multi Academy Trust with over 2,000 colleagues and over 16,000 pupils.
• Founded upon the values of Respect, Inclusivity, Integrity and Kindness.
• 43 primary and secondary schools across 7 Local Authority areas across the south of England.
• We work as a community whilst ensuring each school maintains its own unique identity.
• Committed to ensuring all children and young people receive the best possible education.

GLF Schools Employment Offer

• GLF Schools has a generous employment offer, which allows all our colleagues to Grow, Learn and Flourish.
• Access to our highly competitive Pension Scheme.
• Flexible working options.
• Generous holiday allowance.
• Work life and family friendly policies.
• Employee wellbeing initiatives.
• Access to a staff benefits portal.
• Community and collaboration working model.

The Details

Start Date: ASAP Salary: £42,000 - £45,000 FTEHours: 36 hours a week, 52 weeks a year Contract type: Permanent

Close date: 4th January Interview date: TBC