IT Service Delivery Manager

Picture More Ltd; Pirton, City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading international law firm is seeking an IT Service Delivery Manager to lead their global IT services. In this hybrid role, you will manage service delivery, enforce ITIL processes, and coordinate with a globally distributed team. Ideal candidates will have experience in a professional services environment and possess strong leadership skills. This role offers the flexibility of hybrid working with a focus on strategic implementation.

Qualifications

• Previous experience as a Service Delivery Manager managing a global team.
• Experience in a global law firm or similar professional services.
• Good knowledge of ITIL processes.

Responsibilities

• Manage IT leadership, business engagement, and customer service.
• Define strategy and implement service improvement plans.
• Oversee a globally dispersed team responsible for IT support.

Skills

ITIL certification

Service Desk management

Exceptional communication skills

Strategy development

ServiceNow experience

Job description

Overview

IT Service Delivery Manager – Global Law Firm – London

Hybrid Working – 3 days office / 2 days from home

Are you an IT Service Delivery Manager looking for a rewarding new role?

Have you worked in a global law or professional services firm?

In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management.

About the role

As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs.

You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model.

About you

• You will have previous experience as a Service Delivery Manager, managing a global team of Service Desk Managers
• You will have experience of working in a global law firm or similar professional services
• You will have an ITIL certification and good knowledge of ITIL processes
• You will have exceptional communication skills.
• ServiceNow experience is highly desirable

• Experienced background developing and implementing strategies for 24/7 service delivery required

Location – central London / hybrid working

Does this role tick all the boxes? Hit 'Apply’ now!