IT Service Delivery Lead – Service Desk & IT Ops

We Manage Jobs(WMJobs); Walsall; On-site; GBP 100,000 - 125,000; Full time

Job summary

An organisation focused on community services in Walsall is seeking a Service Delivery Manager to oversee IT service delivery and manage the IT Service Desk team. The ideal candidate will have strong leadership and technical expertise in Microsoft 365, Azure, and SharePoint, with proven experience in operations management in the housing or public sector. This role emphasizes customer satisfaction, operational efficiency, and fostering a culture of excellence within the team.

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong leadership skills and technical expertise in IT infrastructure.
• Experience in housing, public sector, or not-for-profit environments.

Responsibilities

• Oversee the delivery of IT services across the organisation.
• Manage the IT Service Desk team and ensure smooth daily operations.
• Monitor and improve service delivery processes.

Skills

Leadership

ITIL Foundation Certification

Customer Service

Data Analysis

Technical Support

Tools

Microsoft 365

Azure

SharePoint

Job description

An organisation focused on community services in Walsall is seeking a Service Delivery Manager to oversee IT service delivery and manage the IT Service Desk team. The ideal candidate will have strong leadership and technical expertise in Microsoft 365, Azure, and SharePoint, with proven experience in operations management in the housing or public sector. This role emphasizes customer satisfaction, operational efficiency, and fostering a culture of excellence within the team.