IT Project Engineer

Lucid Support Services Ltd; Northampton; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A well-established Managed Service Provider in Northampton is seeking an IT Project Engineer to lead IT and networking projects. This role involves engaging with customers, managing escalated IT support tickets, and implementing transformative solutions. The ideal candidate has proven experience in technical project engineering, strong knowledge of Microsoft operating systems, and a collaborative mindset. Opportunities for professional development and training are offered, alongside a competitive salary and benefits.

Qualifications

• Proven experience in a Technical Project Engineer or similar role.
• Strong knowledge of Microsoft operating systems, Azure, and Microsoft 365.
• Experience with Entra ID, Group Policy, and Endpoint Manager.

Responsibilities

• Lead project engineer, implementing and managing IT projects.
• Engage with customers to deliver transformative IT solutions.
• Handle escalated IT support tickets and provide training.

Skills

Technical Project Engineer experience

Microsoft operating systems knowledge

Azure proficiency

Networking technologies experience

Troubleshooting skills

Project management experience

Education

Degree in Computer Science, IT or similar

Industry certifications

Tools

Meraki

Watchguard

Microsoft 365

Entra ID

Job description

IT Project Engineer

Hours: 37.5 hours per week, Monday to Friday

Location: Northampton HQ plus field visits (FULL DRIVERS License required)

Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption.

This is primarily a field-based delivery role, ideal for a motivated and ambitious IT professional seeking to further develop their expertise across Microsoft 365, Azure, networking, advanced connectivity and managed services environments.

Responsibilities:

• Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects.
• Key technical escalation point.
• Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions.
• Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers.
• Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols.
• Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively
• Work autonomously to resolve complex issues and improve customer outcomes in line with company values.

Experience:

• Proven experience in a Technical Project Engineer or similar role
• Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks.
• Strong knowledge of Microsoft operating systems, Azure and Microsoft 365.
• Strong knowledge of Meraki, Watchguard and cloud networking technologies.
• Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions.
• Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively.
• Experience of the Cyber Essentials framework and beyond.

Core Competencies:

• Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints.
• Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service.
• A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution.
• A tenacious attitude with a desire to deliver over and above the customers' expectations.
• Ability to engage with customers and 3rd parties in a professional and proficient manner.
• Able to demonstrate a confident and friendly approach.
• Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation.
• Adaptability to continue to deliver service excellence in a fast-changing environment.
• Enthusiastic personality, demonstrating a strong desire to learn and progress.

Qualifications:

• Degree in Computer Science, IT or similar (desirable)
• Industry certifications (beneficial)