IT Production Support Analyst

Corpay; Walsall; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company is seeking a Production Support Analyst based in Walsall, UK. The role involves managing high-priority issues and ensuring operational integrity for client production systems. Key responsibilities include responding to alerts, conducting routine checks, and collaborating with different teams. Candidates should have SQL experience, strong communication skills, and the ability to work under pressure. The position offers competitive rewards, including hybrid working options and opportunities for career progression.

Benefits

Career Progression

Private Healthcare

25 days Holiday

4× Life insurance

Pension scheme 5% employer contribution

Access to LinkedIn Learning

Free on-site parking

Qualifications

• Experience in a busy environment managing multiple tasks.
• Good experience of using SQL to create and run queries.
• A quick learner with a strong willingness to learn new skills.

Responsibilities

• Progress all high-priority issues effectively.
• Ensure production systems are operational and issues are resolved promptly.
• Respond efficiently to alerts to reduce business impact.

Skills

Ability to work under pressure

Interpersonal communication skills

Problem-solving skills

SQL experience

Analytical mind

Ability to communicate technical information

Job description

Your role

To work within FleetCor’s IT organization supporting both internal and external client production systems. The IT Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure FleetCor IT services are operational in line with customer expectations.

Ensure all high priority issues are progressed effectively and production is running as expected. Respond to alerts efficiently to reduce business impact and carry out routine and regular checks to detect issues before they impact the business.

Provide knowledge through documentation as new issues and situations are dealt with, contribute to maintaining an effective Change Management process, and provide triage on issues from end users to identify the right team to resolve them.

Contribute to Continuous Improvement activities

As issues are often unique it is important the candidate is able to process lots of pieces of information and logically combine them to come up with a good working theory of how the issue can be resolved. They must be able to communicate what they have found to other teams and own issues even when engaging with other teams to assist.

What you'll be doing

We are currently looking for a Production Support Analyst on a full‑time, permanent basis to work within FleetCor’s IT organization supporting both internal and external client production systems. The role will be working between the hours of 7am and 7pm, so flexibility is required.

Key accountabilities

• Ensure all high priority issues are progressed effectively.
• Ensure production is running as expected, with issues found and fixed promptly.
• Respond to alerts, handling them efficiently to remove or reduce business impact.
• Carry out routine and regular checks designed to detect issues before business impact, ensure checks are effective and identify areas that need further monitoring.
• Support the organisation’s core applications.
• Work within FleetCor’s IT organization supporting both internal and external client production systems.

Skills and experience we’d like you to have

• Experience in a busy environment where it is necessary to be able to prioritise a range of different tasks.
• Good experience of using SQL, able to run and create queries.
• A quick learner with an enquiring mindset, willing to learn new skills and products.
• Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments.
• The ability to work under pressure.
• Good communication skills, oral and written.
• As Production Support Analyst you will have an analytical mind, capable of problem solving, multi‑tasking and identifying opportunities for improvement.
• Ability to communicate technical information in a non‑technical language to users.

Nice to have

• ITIL knowledge is desirable but not essential.

The rewards we give you

• Excellent progression.
• Opportunities working for a global company.
• 4× Life insurance.
• Pension scheme 5% employer contribution.
• Private Healthcare.
• 25 days Holiday (plus Holiday Buy / Sell).
• Access to benefits portal.
• Employee Fuel Card.
• Access to LinkedIn Learning.
• Career Progression.
• Hybrid Working (optional).
• Free on‑site parking.

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre‑employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and includes employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.