IT Operations Manager (Remote, IE)

F6S; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology company is seeking an IT Operations Manager to oversee IT processes in a remote-first environment. The successful candidate will lead a small team, manage vendor relationships, and ensure compliance with IT policies. Candidates should have extensive experience in IT Operations management, particularly in remote settings. This role offers flexible working hours and opportunities for career progression.

Benefits

Flexible working hours

Fun and rewarding environment with skill progression

Paid vacation days

Birthday gifts :)

Qualifications

• At least 3 years total IT Operations experience.
• Currently head of IT operations for 100 to 500 person organization.
• Experience maintaining a zero-trust IT environment.

Responsibilities

• Manage internal IT-related projects and coordinate with stakeholders.
• Ensure completion of onboarding, offboarding, and support queries.
• Manage MSPs to meet SLAs and maintain company hardware/software inventory.

Skills

IT Operations management

Zero trust security principles

Google Workspace Admin

Endpoint management

Excellent communication skills

Tools

Microsoft Endpoint Manager

Zoom

Slack

Job description

About F6S

F6S drives growth for 6 million companies, founders and startups of all sizes. F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

We are looking for an IT Operations Manager to run IT in our remote-first company. This is a hands-on operational role where you’ll lead a small team to manage IT processes, policies, assets, security, compliance, and vendor relationships. You’ll be hands-on in this role as well as responsible for IT documentation and processes. You will also have the support of an MSP for projects you are not able to complete yourself as well as routine technical tasks.

On a typical day as an IT Operations Manager, you will:

• Manage internal IT-related projects, such as software rollouts or policy updates by coordinating between MSP, internal stakeholders, and your team members.
• Ensure that tasks are completed related to onboardings, offboardings, license allocation, support queries, etc. Depending on the task, you may complete the task yourself, leverage your team or have an MSP complete the task.
• Manage MSPs to make sure SLAs are met and supported and projects happen correctly
• Ensure correct inventory of company hardware and software assets, serial numbers, assignments, and device health.
• Ensure company-wide adherence to IT policies and procedures through both systems level controls and training.
• Improve IT operations and employee experience.

Desired profile

• Currently working as the head of IT operations for a 100 to 500 person organization with responsibility for processes, operations, documentation and suppliers
• Strong experience with IT Operations in a remote-first company
• Experience with implementing or maintaining a zero-trust IT environment with Google Workspace and Microsoft products.
• At least 3 years total IT Operations experience
• Proven track record of IT team leadership, ensuring task completion, process ownership and vendor management.
• Strong understanding of:
  • Google Workspace Admin (hands-on as a user)
  • Endpoint management (Microsoft Endpoint Manager & Apple devices)
  • Zero trust security principles
  • Collaboration tools (e.g. Zoom, Slack, etc.)
• Exceptional organizational skills including ability to create/maintain specifications, attention to detail and ability to manage multiple priorities.
• Excellent communication skills and good at explaining IT processes clearly to a non-technical audience.
• Proactive and results-oriented.

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Paid vacation days
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression