IT Manager

Recruitment Direct; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Herefordshire business is seeking an IT Manager to lead and develop its IT infrastructure and services. This full-time, permanent position requires technical expertise and strong leadership skills to ensure efficient technology operations and support. The ideal candidate will have a proven background in IT management, experience with third-party suppliers, and excellent communication abilities. The role offers a competitive salary, comprehensive benefits, and the chance to work in a collaborative environment.

Benefits

Competitive salary

33 days annual leave

Financial and wellbeing benefits

Qualifications

• Proven experience in IT management or senior systems engineering.
• Hands-on technical expertise across infrastructure, networking, and systems administration.
• Strong leadership and people management skills.

Responsibilities

• Acting as the public face of IT, providing internal customer support.
• Managing IT staff and third-party suppliers for operations.
• Planning change initiatives to improve infrastructure.

Skills

IT management

Systems engineering

Leadership

Stakeholder management

Cyber security knowledge

Job description

An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full‑time, permanent position offers the chance to lead and develop the company's IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation.

What you can expect

• Site based in Herefordshire
• Competitive salary and comprehensive benefits package.
• 33 days annual leave (including bank holidays).
• Range of financial, wellbeing, and lifestyle benefits.
• A role combining hands‑on technical work with team leadership and strategic IT management.
• The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast‑growing business.
• A collaborative environment that values innovation, responsibility, and personal growth.

What you will be doing

• Acting as the public face of IT, providing responsive and effective internal customer support.
• Operating as a hands‑on Level 3 IT Engineer alongside the team, resolving complex issues when required.
• Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer.
• Managing IT staff and third‑party suppliers to deliver stable, secure, and efficient technology operations.
• Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption.
• Maintaining accurate IT documentation, change control procedures, and operational reference materials.
• Overseeing the helpdesk function to ensure high levels of service and issue resolution.
• Providing strong leadership, coaching, and development of direct reports.
• Troubleshooting system failures and implementing effective repair strategies to prevent recurrence.

What you are looking for

• Proven experience in IT management or senior systems engineering within a multi‑site or production environment.
• Hands‑on technical expertise across infrastructure, networking, and systems administration.
• Strong leadership and people management skills with the ability to inspire and develop high‑performing teams.
• Excellent stakeholder management and communication skills at all levels.
• Experience managing third‑party IT partners and service contracts.
• Good understanding of cyber security principles and data integrity standards.
• Organised, proactive, and able to manage multiple priorities in a fast‑paced environment.

Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply.