IT Infrastructure Operations Manager

Sportswift Ltd; Wakefield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Wakefield is seeking an Infrastructure Operations Manager to oversee crucial IT services and ensure reliable, secure operations. This role involves management of hybrid environments, team leadership, and stakeholder engagement. Ideal candidates will have strong IT operations experience and relevant qualifications. The position offers hybrid working where you'll spend 2-3 days a week on-site.

Qualifications

• Strong experience managing hybrid infrastructure environments across data centres, cloud, and distributed networks.
• Proven leadership in IT operations, including networks, hosting, workplace services, and endpoint management.
• Solid understanding of ITSM practices and infrastructure security/compliance (e.g. PCI, GDPR).

Responsibilities

• Lead the day-to-day operation of infrastructure services, ensuring reliability and security.
• Manage service levels, drive improvements, and oversee changes and releases.
• Plan for capacity and availability, govern supplier performance, and maintain infrastructure records.

Skills

Managing hybrid infrastructure environments

Leadership in IT operations

Understanding of ITSM practices

Stakeholder engagement

Excellent communication skills

Education

Relevant degree

ITIL qualification

CCNA certification

VCP certification

Azure knowledge

Cloud Security qualification

Job description

Looking for your next challenge in IT infrastructure? If you're someone who thrives on keeping systems stable, secure, and running smoothly, this could be the perfect role for you. As our Infrastructure Operations Manager, you'll take the lead in managing a broad technology estate-from networks and hosting to end-user devices and collaboration platforms. You'll be based in Wakefield with hybrid working (2-3 days a week on site), and you'll be the go-to person for ensuring our infrastructure supports colleagues across stores, offices, and remote locations. You'll work closely with internal teams and external partners, lead a skilled team, and use your expertise to influence decisions, drive improvements, and deliver reliable, cost-effective IT operations. What you'll be doing: You'll lead the day-to-day operation of our infrastructure services, making sure everything runs reliably and securely. You'll manage service levels, drive improvements, and oversee changes and releases with minimal disruption. You'll plan for capacity and availability, govern supplier performance, and keep our infrastructure records accurate. You'll also support and develop a high-performing team, while working closely with stakeholders across the business to align services with strategic goals and ensure compliance.

• Strong experience managing hybrid infrastructure environments across data centres, cloud, and distributed networks.
• Proven leadership in IT operations, including networks, hosting, workplace services, and endpoint management.
• Solid understanding of ITSM practices and infrastructure security/compliance (e.g. PCI, GDPR).
• Confident communicator with excellent stakeholder engagement and influencing skills.
• Relevant degree and ideally qualifications such as ITIL, CCNA, VCP, Azure, or Cloud Security.