IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Jas Gujral; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global tech company based in the City of London is seeking an IT Infrastructure Engineer. The ideal candidate will have 3+ years of IT experience, with a focus on 2nd and 3rd line support. Proficiency in English and Japanese is essential, and expertise in IT service management operations is required. The salary range is £40K - £50K.

Qualifications

• 3+ years IT experience in a corporate environment.
• Second line technical support experience.
• System maintenance knowledge.

Responsibilities

• Provide 2nd/3rd line support for IT related inquiries.
• Communicate with users using Japanese and English.
• Support end users during system deployment/migration.

Skills

IT Service management operations

Basic network knowledge (TCP/IP, proxy, firewall)

Basic operating system knowledge (Windows 10, Server)

Microsoft Office 365 knowledge

Second line technical support

Strong interpersonal communication

English & Japanese language skills

Tools

ServiceNow

Cisco

Fortinet

Job description

Overview

IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Our Client, a global company, is looking to recruit an IT Support Engineer with 2nd and 3rd Line experience.

You must be able to speak in both English and Japanese.

IT infrastructure system support and maintenance.

Liaison with end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

Responsibilities

• IT Infrastructure related project
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)
• Provide support to end users during system deployment/migration (User manual, user training)
• Global User Support
• Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents
• Escalate the incidents to the appropriate vendors
• Incident management with the ticketing system (e.g. ServiceNow)

Skills / Knowledge

Technical

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill

Communication

• Strong interpersonal communication skills
• Ability to work both independently and as part of a team
• Adaptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking)
• User facing support skills
• Self-motivated and an innovative mindset

Experience

• 3+ years IT experience in a corporate environment
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft 365
• Cisco/Fortinet
• Project management experience preferred

The position is based in the City of London.

The salary will be £40K - £50K.

Do send your CV to us in Word format along with your salary and notice period.