IT Infrastructure Engineer

Mercedes AMG High Performance Powertrains; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive technology company in the UK is seeking a Senior IT Support Specialist to provide operational IT support for F1 trackside events. The role requires troubleshooting, innovative thinking, and a strong background in enterprise applications. Candidates should have a degree in technology or science, CCNA certification, and experience in motorsport support. Flexibility and teamwork are essential in this dynamic environment.

Qualifications

• Experience in motorsport event support.
• Operational support at a senior level in a large enterprise.
• Mentoring and training junior colleagues.

Responsibilities

• Provide IT support for F1 trackside events.
• Oversee new technologies for F1 championships.
• Manage complex operational requirements.

Skills

Troubleshooting

Problem solving

Analytic skills

Design and implementation

Adaptability

Education

Degree in technology or science

Cisco Certified Network Associate (CCNA)

ITIL v3/v4 foundation

Tools

Enterprise applications

Database administration

Scripting and automation

Job description

Overview

Purpose of the role is to…

• Provide factory based operational IT support for F1 trackside events.
• Oversee new technologies that support our mission to win F1 World Championships.
• Deliver new innovations to question conventional thinking and improve capabilities of the IT department.
• Lead by example as a senior technical escalation point for a broad range of IT support topics.
• Manage stakeholders within IT and the business while delivering complex operational requirements and projects.
• Deliver exceptional customer service to a consistent high standard.

Be skilled at

• Troubleshooting, problem solving and performing root cause analysis.
• Excellent research and analytic skills.
• Prioritisation and self-management.
• Design, implementation and support of enterprise applications and infrastructure.
• Support and optimization of in-house and bespoke applications.
• Adapting to change, learning quickly in a fast-paced environment.

Have Experience Of

• Motorsport event support and telemetry applications (McLaren Applied Technologies).
• Delivering exceptional customer service under pressure.
• Operational support at a senior technical level, within a medium to large sized enterprise.
• Planning, organising, leading and delivering complex, fast-moving workloads with both internal and external 3rd party resources.
• Working to recognised methodologies i.e. (ITIL, Agile).
• A broad range of technical experience within a fast paced, dynamic environment.
• Supporting junior colleagues via mentoring, training, and documentation.
• Administering enterprise IT networking solutions.

Demonstrate knowledge of

• Enterprise application, middleware, and infrastructure technologies.
• Database support, administration, and optimisation.
• Scripting, orchestration, and automation techniques.
• Capacity, performance, and availability monitoring.
• Security, vulnerability, and malware threat prevention.
• F1, Motorsport, OEM automotive or engineering background.
• Desirable - Testbed and simulation platforms

Hold These Qualifications

• Degree or relevant qualifications in a technology or science subject
• Hold the following (or relevant equivalent):
  • Cisco Certified Network Associate (CCNA).
  • ITIL v3/v4 foundation level.

Be

• Diligent and show attention to detail.
• Passionate about infrastructure.
• Capable to show a growth mind-set.
• Flexible and open.
• A team player.
• Success driven, capable to perform under pressure and overcome challenges.
• Target and deadline driven.

Success in this role will be if you… (deliverables)

• Be able to see the big picture but also get involved in the technical “hands on” deliverable of a broad range of technical topics.
• Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
• Deliver quality without compromising performance.
• Be a strong point of escalation; seeing solutions that others can't, and crucially, be keen to do so as quickly and efficiently as possible so that we can achieve our collective goals
• Actively encourage teamwork and knowledge sharing to develop both yourself and your colleagues.

Additional Information

• The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus, flexibility is essential in this position.