IT Helpdesk Technician

Nova Talent; West Bridgford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading talent agency in West Bridgford is seeking an experienced IT Helpdesk Technician to support both remote and office-based users. This role requires providing high-quality technical support and managing the hardware lifecycle. The ideal candidate will have a strong background in supporting Windows 11, Active Directory, and core business applications. Offering a competitive salary up to £30,000, the position includes various benefits like a training scheme, annual bonus, and medical cover.

Benefits

Annual Bonus Scheme

33 days holiday

Enhanced Pension Contributions

Private Medical Cover

Qualifications

• Valid UK Driving Licence.
• Minimum 24 months’ experience in IT helpdesk or support role.
• Ability to diagnose and resolve hardware faults.

Responsibilities

• Provide IT support to remote and office based users.
• Manage end-user hardware lifecycle.
• Support Microsoft Office 365 and core business applications.
• Respond to IT Helpdesk tickets.

Skills

Support for Windows 11

Support for Windows Server

iOS and Android troubleshooting

Active Directory knowledge

Understanding of cloud services

Basic networking knowledge

Asset management

Job description

We are looking for an experienced and customer focused IT Helpdesk Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Nottingham.

This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.

Salary & Benefits

• Salary up to £30,000 / pa
• Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!

Key Responsibilities

• Provide IT support to remote and office based users, resolving daily technical issues and faults
• Support office and depot technology, including:
  • Printing and print services (office, depot, and home users)
  • Meeting room technology
  • LAN and general office infrastructure
• Manage the end-user hardware lifecycle, including:
  • Procurement and provisioning
  • Asset management and tracking
  • Replacement and secure disposal of equipment
• Configure, build, and ship IT hardware for new starters and to replace faulty devices
• Support user management processes, including joiners, movers, and leavers
• Manage desktop operating system lifecycles
• Provide support for Microsoft Office 365 and other core business applications
• Handle software provisioning and licence management
• Support mobile device management, as well as mobile and fixed voice services
• Assist with tracking hardware and software assets
• Helpdesk & Support Duties:
  • Respond to IT Helpdesk tickets as part of the wider support team
  • Provide 1st line support, handling a range of user queries and issues
• Participate in a rota to provide helpdesk cover:
  • 6 : 00am – 6 : 00pm between 1st March and 31st October
  • 8 : 00am – 5 : 00pm between 1st November and 28th February

Additional Requirements

• Travel to other sites and depots as required to provide in-person IT support

Person Specification

• Valid UK Driving Licence
• Experience supporting Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365
• Ability to diagnose and resolve hardware faults
• Experience with asset management and multifactor authentication
• Understanding of cloud services and basic networking
• Keen interest in IT and technology, with prior experience in an IT environment
• At least 24 months’ experience in an IT helpdesk or support role preferred
• Confident user of the systems and technologies listed above