IT Helpdesk Apprentice: Launch Your Tech Career

QA Apprenticeships; Gateshead; On-site; GBP 16,000 - 18,000; Full time

Job summary

An IT service provider in Gateshead is looking for an IT Helpdesk Support Apprentice. This role involves resolving customer IT issues, supporting various technologies, and gaining industry-recognized qualifications. Ideal candidates will have strong communication skills, some IT knowledge, and a willingness to learn. This apprenticeship offers hands-on experience and clear progression pathways within the company.

Benefits

Hands-on experience with technologies

Supportive team environment

Opportunities to develop skills

Clear progression pathways

Qualifications

• Strong communication skills to explain technical issues.
• Basic understanding of computer systems, hardware, and software.
• Logical thinking and problem-solving abilities.

Responsibilities

• Respond promptly to customer queries via phone or email.
• Diagnose and troubleshoot technical issues.
• Support end-users with software and hardware challenges.
• Perform routine checks on computers and IT assets.
• Install and configure hardware for users.

Skills

Strong communication skills

Good IT knowledge

Logical thinking

Problem-solving skills

Ability to work in a team

Customer-focused approach

Willingness to learn new technologies

Education

3 GCSEs at grades 4 (A-C)

GCSE Maths and English at grades 3

Job description

An IT service provider in Gateshead is looking for an IT Helpdesk Support Apprentice. This role involves resolving customer IT issues, supporting various technologies, and gaining industry-recognized qualifications. Ideal candidates will have strong communication skills, some IT knowledge, and a willingness to learn. This apprenticeship offers hands-on experience and clear progression pathways within the company.