IT Helpdesk Analyst - Finance Experience

Lorien; Greater London; On-site; GBP 30,000 - 45,000; Part time

Job summary

A leading tech solutions company seeks an IT Helpdesk Analyst with finance experience for their London office. In this role, you will provide exceptional IT support to high-profile users in a fast-paced environment. Responsibilities include managing incidents, supporting critical trading applications, and maintaining IT and network systems. The ideal candidate has a Bachelor's Degree in a related field, strong knowledge of Windows 11, and experience in the finance sector. Excellent communication skills are essential for success in this position.

Benefits

Flexible working hours

Professional development opportunities

Qualifications

• Experience in IT Helpdesk or Desktop Support required.
• Strong knowledge of Windows 11 and Microsoft 365.
• Familiarity with network troubleshooting (TCP/IP, VPN).

Responsibilities

• Provide first and second-line IT support to users.
• Manage incidents and requests following ITIL standards.
• Build, configure, and maintain desktops and laptops.

Skills

IT Helpdesk experience

Windows 11

Microsoft 365

Network troubleshooting

PowerShell scripting

Excellent communication

Education

Bachelor's Degree in Computing Systems

Microsoft Certified Solutions Associate (MCSA)

Tools

Microsoft 365

Citrix

SCCM

Intune

Bloomberg

Reuters Workspace

IonTrading

Job description

IT Helpdesk Analyst - Finance Experience

Job Type

Contract/Temporary

Location

London

Negotiable

Job Ref

BBBH172438_1766495002

Date Added

December 23rd, 2025

Consultant

Louis Poynter

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? We're looking for an IT Helpdesk Analyst to join a dynamic engineering team in London. This is an exciting opportunity to work in a fast-paced trading environment, supporting high-profile users and critical systems that keep the business running smoothly.

What You'll Do

• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage incidents and service requests in line with ITIL standards and internal SLAs.
• Build, configure, and maintain desktops, laptops, peripherals, and network connectivity.
• Administer and support platforms such as Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
• Troubleshoot hardware, software, and network issues on Windows client/server systems.
• Support market data and trading applications like Bloomberg, Reuters Workspace, and IonTrading.
• Handle user onboarding/offboarding with secure and compliant setups.
• Collaborate with infrastructure and application support teams to ensure seamless IT service delivery.

What We're Looking For

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong knowledge of Windows 11, Microsoft 365, Gsuite, and Citrix.
• Familiarity with network troubleshooting (TCP/IP, VPN, DMZ, firewalls).
• Exposure to market data systems and trading floor applications.
• Basic PowerShell scripting skills.
• Understanding of ITIL processes and AGILE methodology.
• Excellent communication skills and ability to support high-profile users in demanding environments.

Qualifications

• Bachelor's Degree in Computing Systems or related field (required).
• Microsoft Certified Solutions Associate (MCSA) or equivalent (preferred).
• Spanish language skills (plus).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.