IT Field Technician: Windows & End-User Support

Ingersoll Rand Compressor Systems & Services; Riddings; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of flow control and compression equipment is looking for an IT Field Service Technician to deliver 1st and 2nd line support primarily in a Windows environment. The technician will manage incident requests and troubleshoot software and hardware issues while ensuring compliance. The position, based in Alfreton, includes support for users across the UK and Ireland. Competitive benefits and opportunities for professional development are available.

Benefits

Competitive benefits

Professional development opportunities

Qualifications

• Experience in providing 1st and 2nd line support in an IT setting.
• Ability to troubleshoot software and hardware issues.
• Strong understanding of compliance with vendor requirements.

Responsibilities

• Provide 1st and 2nd line IT support to users.
• Handle software and hardware troubleshooting.
• Manage incident requests effectively.

Skills

Experience with MS Office

Knowledge of Active Directory

Familiarity with ServiceNow

Job description

A leading provider of flow control and compression equipment is seeking an IT Field Service Technician to offer 1st and 2nd line support. The successful candidate will work predominantly in a Windows environment, handling software and hardware troubleshooting, managing incident requests, and ensuring compliance with vendor requirements. This position is based in Alfreton but includes support for users in the UK and Ireland. Candidates should have experience with MS Office, Active Directory, and ServiceNow. Competitive benefits and professional development opportunities offered.