IT Field Technician

Focus Resourcing; Coventry; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A national IT Service Provider is seeking an experienced IT Field Technician in Coventry to diagnose and resolve technical issues for clients. This role involves significant regional travel, handling EPOS and business system issues, with a focus on customer satisfaction and effective communication. The ideal candidate will have excellent IT maintenance experience, a full clean driving license, and a high level of flexibility. A comprehensive benefits package is offered, along with a competitive base salary.

Benefits

Company Van

Overtime pay

Private healthcare

23 days holiday plus bank holidays

Company pension

Qualifications

• Experience in IT maintenance and fault diagnosis, including hardware, networks, and systems.
• Customer service skills and ability to communicate effectively.
• Flexibility in terms of hours of work and location.

Responsibilities

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes - liaise with management, IT providers & third parties.
• Mediation of IT solutions between franchisees, service desks, and IT contractors.
• Ensure accurate stock tracking & report completion.

Skills

IT maintenance and fault diagnosis

Customer Service skills

Effective communication

Flexibility in hours and location

Health, safety, and environmental compliance

Job description

Overview

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Coventry area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Coventry / West Mids region (on-site visits + remote reporting)

Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)

Company Van: Van provided

Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You’ll Do

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What We're Looking For

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required