IT Engineer – Enterprise Technology

GSR Markets; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading crypto trading firm is seeking an IT Engineer to join their Enterprise Technology team in London. This role involves diagnosing complex issues, managing IT hardware, and providing technical support in a hybrid environment. Candidates should have a strong grasp of network troubleshooting and scripting. The position offers competitive compensation and the opportunity to make an immediate impact within a respected trading firm.

Benefits

Competitive compensation

Learning and development support

Global exposure across offices

Qualifications

• 5+ years supporting technical teams.
• Strong grasp of DNS, DHCP, VPNs, and basic network troubleshooting.
• Experience operating within compliance frameworks such as SOC2, ISO 27001.

Responsibilities

• Diagnose and resolve complex issues across Google Workspace, Okta and other SaaS.
• Troubleshoot MDM configurations and device management problems.
• Provide day‑to‑day user support (deskside and remote).
• Manage the IT hardware lifecycle – ordering equipment, inventory management.

Skills

DNS, DHCP, VPNs

Scripting (Python, Bash)

Technical support

Interpersonal skills

Tools

Google Workspace

Okta

MDM platforms

Job description

GSR is crypto’s capital markets partner, helping founders and institutions scale with confidence. With over a decade of specialized expertise, we deliver institutional-grade market making, OTC trading, and strategic venture capital to support growth at every stage.

Our value goes beyond execution. We provide access to liquidity, real-time market intelligence, and strategic guidance shaped by years operating at the center of global crypto markets. We bridge the gap between traditional finance and digital assets, connecting teams with the capital, market access, and insights they need to build what’s next.

The Role

We’re looking for an IT Engineer to join our Enterprise Technology team. As a small, high‑impact organisation, this is a hybrid engineering and support role. You will be responsible for projects involving IAM, SaaS integrations, and MDM, while also owning the day‑to‑day work to keep our operations running smoothly.

This role requires strong interpersonal skills and technical expertise, as you will regularly work with our Trading, Engineering and Operations teams.

Experience in crypto or finance is not required; what matters is your approach, mindset, and how you work with others. This is an office‑based role, and occasional travel may be required.

What You’ll Do

• Diagnose and resolve complex issues across Google Workspace, Okta and other SaaS.
• Troubleshoot MDM configurations and device management problems.
• Provide day‑to‑day user support (deskside and remote), including printers, peripherals, and connectivity.
• Manage the IT hardware lifecycle – ordering equipment, inventory management, device setup.
• Handle problems requiring understanding of system interdependencies.
• Design solutions that prevent issues without creating new ones.
• Evaluate and understand the security implications of your decisions across the organisation.
• Identify and implement automation for common problems.
• Communicate effectively with colleagues.
• Create technical documentation that captures your knowledge.
• 5+ years supporting technical teams.
• Strong grasp of DNS, DHCP, VPNs, and basic network troubleshooting.
• Background in scripting (Python, Bash) for automation and tool creation.
• Experience supporting teams working with sensitive or classified data.
• Experience operating within compliance frameworks such as SOC2, ISO 27001.

Strong candidates may also have

• Deep understanding of IAM including SAML, SCIM and OIDC.
• Experience configuring and supporting development environments.
• Advanced troubleshooting across macOS and/or Linux environments.
• Familiarity managing configurations in Git (Terraform).
• Expert knowledge of MDM platforms, device enrollment, configuration profiles, and security policies.

What We Offer

• A collaborative, high-performance environment where you can have an immediate impact.
• Competitive compensation, including performance-based incentives.
• Learning and development support, including professional certifications.
• Global exposure across our offices in London, New York, Singapore, Zug, and Málaga.
• The opportunity to be part of one of crypto’s most established and respected trading firms.

Equal Opportunity Statement

GSR is proudly an Equal Employment Opportunity employer. We do not discriminate based on any legally protected characteristics such as race, religion, colour, national origin, sexual orientation, gender, gender identity, gender expression, or age.

We operate as a meritocracy – all aspects of hiring, promotion, and performance management are based on business needs and individual merit and competence.

To learn more about us, visit www.gsr.io.