IT Engineer at HMP Altcourse

Sodexo; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Job summary

A correctional facility in the UK is seeking an IT Engineer to manage IT incidents, assist staff with various systems, and ensure proper functionality of equipment. Responsibilities include daily checks, logging calls, and troubleshooting issues. The ideal candidate should have strong knowledge of MS Office and Windows systems, the ability to work independently or in a team, and hold a valid driving licence. A competitive salary of up to £29,000 based on experience is offered along with various benefits.

Benefits

£29,000 salary depending on experience

Sodexo retirement plan

Discounts with over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• First-rate knowledge of MS Office/Office 365 suite.
• Excellent knowledge of Windows 10 & 11.
• Previous experience in a First Line Systems support role.
• Ability to work individually or as part of a pro‑active team.
• Driving licence is advantageous.

Responsibilities

• Act as the first point of contact for IT incidents.
• Assist staff in using IT equipment effectively.
• Resolve IT issues independently and escalate if necessary.
• Complete daily checks and log all calls.
• Install new equipment and ensure office maintenance.

Skills

Knowledge of MS Office/Office 365

Knowledge of Windows 10 & 11

Attention to detail

Work independently or in a team

Ability to prioritize workload

Job description

HMP Altcourse have an exciting opportunity for an IT Engineer to join the team!

In this role, you will act as the first point of contact for incidents assigned to the prison's IT department, prioritising and managing cases to a successful conclusion. You will assist Sodexo employees in using various networks, CCTV, Alarm, Radios, and cell call systems, enabling them to use the equipment effectively. You will resolve IT issues independently where possible, and work with the Technical Operations Manager (where necessary) to identify problems, find workarounds and more permanent resolutions.

Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Completion of daily checks.
• Competition of daily tool checks and supporting documentation
• Logging of all calls.
• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
• Escorting of 3rd party contractors
• Production of FAQ guides for all supported systems
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders
• Installation of new equipment: PCs, phones, scanners, printers.
• General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
• Completion of the Quarterly security group audit

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

• First-rate knowledge/familiarity with MS Office/Office 365 suite
• Excellent knowledge of Windows 10 & 11
• Previous experience in a First Line Systems support or similar IT role
• Ability to work individually or as part of a pro‑active team.
• Attention to detail
• Ability to prioritise workload
• Able to obtain SC clearance & Disclosure Scotland
• Driving licence would be advantageous
• Ability to work outside normal office hours as dictated by projects/incidents
• This position does involve some prisoner interaction
• It also involves occasional travel and out of hours working

Package Description

Up to £ 29,000 depending on experience

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer

20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.