It Engineer

Click Digital; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading government contracting firm is seeking an IT Engineer based in Plymouth. The role involves managing ticket queues, ensuring proper asset management, performing hardware repairs, and coordinating with vendors. Strong experience in PC field service is essential, along with SC clearance eligibility. The ideal candidate will have over 2 years of relevant experience and must be willing to participate in standby rotations. A valid UK driving license is also required for this position.

Qualifications

• Must have SC clearance or be able to gain it.
• 2+ years experience in a PC field service or workshop environment.
• Accredited or willing to undergo training for HP & Dell hardware.

Responsibilities

• Manage ticket updates and call management in the Hub.
• Handle asset management and stock management.
• Perform hardware repairs and liaise with vendors.

Skills

PC field service experience

Diagnose and troubleshoot hardware

Customer service skills

Job description

We are recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department.

Summary of responsibilities

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader

Essentials

• Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence
• 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
• Accredited or willing to go through HP & Dell - Desktop and Laptop training