IT Engineer

Hewett Recruitment; Cheltenham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A growing organisation in Cheltenham is seeking an IT Engineer to join their team, providing hands-on support across hardware and software. You will set up and configure systems, diagnose issues, and manage IT support tasks. The role requires at least 2 years of experience in IT support, especially with Active Directory and Windows Server. This position offers a supportive team environment with added benefits like 25 days of annual leave and performance awards.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Programme

Pension

Qualifications

• At least 2 years in an IT Support or IT Engineer role.
• Strong knowledge of Active Directory administration.
• Experience with Windows Server operating systems.

Responsibilities

• Provide IT support via phone, email, and in person.
• Set up and configure desktop and laptop equipment.
• Diagnose and resolve issues across PCs, laptops, servers.

Skills

IT Support

Active Directory

Windows Server

Communication skills

Problem solving

Job description

IT Engineer

Cheltenham £30,000 - £32,000

A growing organisation in Cheltenham is seeking an IT Engineer to join their team, providing hands‑on support across hardware, software, systems and networks. This is a varied role supporting employees across multiple sites, with onsite work primarily and occasional travel as required.

The Role

As the IT Engineer, you will:

• Provide IT support via phone, email and in person for a range of hardware, software and in‑house systems
• Set up and configure desktop and laptop equipment, ensuring systems are ready for use
• Diagnose and resolve issues across PCs, laptops, servers, networks, internet connectivity and telephony
• Support Windows 10 and 11, Windows Server 2019 and 2022, Active Directory, Office 365 and SQL Server
• Assist with line‑of‑business applications and internal systems
• Escalate complex issues where appropriate and work collaboratively with the wider IT team
• Travel to UK sites when required

Required Experience

• At least 2 years in an IT Support or IT Engineer role
• Strong knowledge of Active Directory administration
• Experience with Windows Server operating systems
• Confident supporting PCs, laptops and core Microsoft technologies
• Good communication skills, both written and verbal
• Strong attention to detail and a proactive approach to problem solving
• Full UK driving licence

Benefits

• 25 days annual leave plus bank holidays
• Death in Service
• Employee Assistance Programme

• Pension
• Recommend a Friend Bonus Scheme
• Performance Awards
• Long Service Awards

If you are an IT Engineer looking for a hands‑on, varied role within a supportive team, this is an excellent opportunity to join a well‑established organisation with strong development potential.