IT/Data Administrator

Neasham Road Surgery; Tees Valley; On-site; GBP 25,000 - 32,000; Full time

Job summary

A healthcare practice in Tees Valley is seeking an IT/data administrator to enhance operational efficiency and support the introduction of AI technologies. Responsibilities include managing patient data, chronic disease reviews, and general IT queries. Candidates should have experience with SystmOne, knowledge of GP practices, and relevant IT qualifications. This position offers opportunities in a friendly setting focused on improving patient care while ensuring compliance with data protection regulations.

Benefits

NHS pension

Simply Health plan

Uniform provided

Qualifications

• Proven experience with SystmOne clinical system.
• Ability to manage chronic disease reviews and immunisations.
• Strong knowledge of data protection and GDPR.

Responsibilities

• Perform scanning and coding of information from third party communications.
• Monitor Practice email accounts and respond appropriately.
• Assist with chronic disease management and inviting patients for reviews.
• Support the IT team with new projects including AI technology.
• Generate reports and maintain the Practice's online presence.

Skills

Knowledge of GP practices

Work under own initiative

Good interpersonal and communication skills

Experience in IT skills

Experience in primary care/NHS environment

Experience in Microsoft office products

Experience of SystmOne clinical System

Knowledge or experience of AI systems

Education

Minimum of 3 GCSE Grade A to C in English and Maths

Qualified to NVQ Level 2/3

IT skills or qualification

Medical terminology certificate

Job description

Are you interested in the finer details? Do you like investigative work? Are you interested in AI? Then this is the job for you!

We are looking for an IT/data administrator who has experience of SystemOne clinical system. We have a vacancy for the right candidate to assist with the annual recall process for clinical annual reviews, setting up new systems to make this process more streamlined along with other data roles and responsibilities. In addition, we would like to progress with introducing AI technology into the Practice and we need your help in doing so. Other general day to day roles will include: scanning, workflow, searches and reporting, online patient registration, producing a practice newsletter on a quarterly basis, whilst keeping abreast of GDPR, and data protection.

Main duties of the job

Scanning and Workflow duties: scanning and coding of information from third party letters and other communications received using the Practice clinical system, SystmOne.

Monitoring of the Practice email accounts ensuring emails are responded to, forwarded to the most appropriate person or department and actioned.

Monitoring and processing of econsults using the Econsult Hub system.

Chronic disease management using S1 recall system, inviting patients in for their regular reviews using Ardens and S1.

Assisting with smear targets.

Performing S1 searches as and when required for clinical information.

Assist with the reports and searches for childhood immunisations, working collaboratively with the nursing team and other IT team members.

Be responsible for QOF throughout the year, ensuring targets are on track and initiate any work required including the running of reports and inviting patients to attend.

Be responsible for the online registrations for patients requiring access, including SystmOnline and NHS apps.

And other duties designated to the role.

About us

Our current IT team consists of: one full time secretary, one part time workflow/summariser, one part time data administrator and one full time data administrator. This post will enhance the current team and provide additional capacity to the team whilst at the same time leading on new projects such as AI technology. Neasham Road Surgery is a friendly informal but hard working practice with a patient list size of 13,500. We achieve well in QOF and are rated as good with CQC. We can provide NHS pension and a Simply Health plan as part of your package, along with a uniform and lots of laughs during the working day.

Job responsibilities

The post-holder will assist the current IT team in ensuring the Practice is making best use of the IT to enable it to meet modernisation targets, maximise income and improve patient care.

Main responsibilities:

• Scanning and workflow duties: scanning and coding of information from third party letters and other communications received using the Practice clinical system, SystmOne.
• Monitoring of the Practice email accounts ensuring emails are responded to, forwarded to the most appropriate person or department and actioned.
• Monitoring and processing of econsults using the Econsult Hub system.
• Chronic disease management using S1 recall system, inviting patients in for their regular reviews using Ardens and S1.
• Assisting with smear targets.
• Performing S1 searches as and when required for clinical information.
• Assist with the reports and searches for childhood immunisations, working collaboratively with the nursing team and other IT team members.
• Be responsible for QOF throughout the year, ensuring targets are on track and initiate any work required including the running of reports and inviting patients to attend.
• Be responsible for the online registrations for patients requiring access, including SystmOnline and NHS apps.
• Act as data input clerk as required, supervising and inputting data according to established routine (hospital letters, laboratory results, forms, etc.) to ensure competency.
• Assist with the recording of information at Safeguarding and Palliative Care Meetings using templates on S1.
• Assist with the training of all present and new staff in computer techniques and implementing all necessary software updates and renewals.
• Ensure NHS text messaging service is running efficiently, assisting staff and patients.
• Be aware of the Data Protection Act and its importance and relevance to General Practice.
• Assist in general office duties and reception work as required due to absence or annual leave.
• Assist and advise with setting up templates, using read codes for the purpose of extracting data from the computer for the use of audits.
• Maintain and update the Practice website.
• Maintain and update the Practice Facebook account.
• Amend Reception TV Powerpoint slides.
• Jointly produce Practice Newsletters (4 per year) with input from appropriate staff.
• Assist with general IT queries (e.g. change toners, reset passwords, etc.) including communication and liaison with NECS IT staff.
• Assist new staff ensuring passwords, profiles and log ons have been requested.
• Collate Friends and Family information and advertise/display appropriately.

Person Specification

Knowledge and skills

• Knowledge of GP practices
• Work under own initiative
• Good interpersonal and communication skills
• Sense of humour!
• Knowledge or experience of QOF
• Knowledge or experience of CQRS

Experience

• Experience in IT skills
• Experience in primary care/NHS environment
• Experience in Microsoft office products
• Experience of SystmOne clinical System
• Experience of or knowledge of AI systems such as Heidi, Anima

Qualifications

• Minimum of 3 GCSE Grade A to C in English and Maths and one other
• Qualified to NVQ Level 2/3
• IT skills or qualification
• Medical terminology certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.