IT Change Manager — ITIL Lead (On-site Lincoln)

QinetiQ Security & Defence Contractors; Lincoln; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading defence contractor in Lincoln is seeking a Change Manager to oversee the change management process. The successful candidate will ensure IT infrastructure changes are executed smoothly, applying ITIL best practices and emphasizing service delivery. The role requires strong customer service and administration skills, with ITIL 4 Foundation as a key qualification. This full-time position is on-site, offering a competitive salary and benefits including a pension scheme and holiday allowance.

Benefits

Matched contribution pension scheme

Generous holiday allowance

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee discount portal

Volunteering Opportunities

Qualifications

• Strong customer service experience with strong administration skills.
• Previous experience of Continuous Service Improvement and Change Management.
• A good understanding of reporting and analytics skills that provide clear insights.

Responsibilities

• Overseeing and managing the day to day implementation and management of the change management process.
• Executing changes to the IT infrastructure and services smoothly.
• Applying ITIL best practice for change management.

Skills

Customer service experience

Administration skills

Reporting and analytics skills

Service delivery skills

Relationship management skills

Education

ITIL 4 Foundation

Job description

A leading defence contractor in Lincoln is seeking a Change Manager to oversee the change management process. The successful candidate will ensure IT infrastructure changes are executed smoothly, applying ITIL best practices and emphasizing service delivery. The role requires strong customer service and administration skills, with ITIL 4 Foundation as a key qualification. This full-time position is on-site, offering a competitive salary and benefits including a pension scheme and holiday allowance.