IT Business Analyst

Müller UK & Ireland; Shrewsbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading dairy company in the UK is seeking an experienced IT Business Application Analyst to join their Group IT team. This pivotal role involves analysing business needs and ensuring optimal IT service delivery through system analysis, project support, and continuous improvement. Ideal candidates should have a Bachelor's degree, over 3 years of relevant experience, and be proficient in M365, Microsoft Visio, and Microsoft Project. This position offers a hybrid working model and a benefits package.

Benefits

Competitive Salary

Bonus scheme

Health Care Package

Contributory pension plan

Life Assurance

Employee Assistance Programme

Generous annual leave

Flexible benefits programme

Qualifications

• 3+ years in business/system analysis and IT systems design.
• Experience in project management is essential.
• Proficiency in ITIL and data analysis tools.

Responsibilities

• Analyse business needs and support continuous improvement.
• Conduct fit-gap analysis and fault diagnosis.
• Document requirements and functional specifications.

Skills

Business analysis

Project management

Continuous improvement

Technical diagnosis

Collaboration

Education

Bachelor's degree

Tools

M365

Microsoft Visio

Microsoft Project

Job description

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain. Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

We're recruiting IT Business Analyst

Müller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year.

Introduction

Are you passionate about bridging the gap between business needs and IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives.

Location: Telford, Shropshire. Hybride working model with 2/3 days er week on site

Department: Group IT

Contract Type: Permanent

Main Responsibilities

• Analyse business needs and support continuous improvement initiatives.
• Conduct fit-gap analysis and fault diagnosis at a technical level.
• Document business requirements, functional specifications, and process flows.
• Support agile methodologies and create project documentation (e.g., WRICEF).
• Collaborate with project leads and cross-functional teams to ensure successful delivery.
• Configure systems, create and execute test plans, and validate solutions.
• Provide hands‑on application support and user training.
• Create knowledge articles and How-To guides.
• Act as a solution architect and/or application owner, managing the full lifecycle of applications.

Key Requirements

• Education: Bachelor's degree.
• Languages: English (required); German (beneficial).
• Experience: 3+ years in business/system analysis, IT systems design, and project management.
• Technical Skills:
  • Strong proficiency in M365, Microsoft Visio, and Microsoft Project.
  • Skilled in ITIL, data analysis tools, and business process modelling.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Creative problem‑solving and customer service orientation.
  • Ability to build strong partnerships across teams.
• Other Requirements:
  • Full driving license.
  • Willingness to travel and provide support outside normal business hours if required.

Benefits

• Competitive Salary
• Bonus scheme
• Health Care Package
• Contributory pension plan
• Life Assurance
• Employee Assistance Programme
• Generous annual leave increasing with service.
• Flexible benefits programme

In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

#pinksquid

Contact Details:

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ