IT Business Analyst

Phrensoft; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support firm is seeking an IT Business Analyst to bridge business needs with technology solutions. You will gather requirements, analyse processes, and support IT project delivery. This fully remote position offers a competitive salary, professional development opportunities, and a flexible working environment. Occasional travel may be required for client meetings.

Benefits

Competitive salary and benefits package

Professional development and certification support

Flexible working environment

23.5 days annual leave

Qualifications

• Experience working as a Business Analyst within IT or digital environments.
• Strong understanding of software development lifecycles (Agile/Scrum preferred).
• Ability to translate complex technical information into business-friendly language.

Responsibilities

• Work with stakeholders to understand business needs and translate them into IT requirements.
• Analyse existing processes and recommend improvements.
• Create detailed documentation including business requirements and specifications.

Skills

Communication

Analytical skills

Problem-solving

Process mapping

Education

Bachelor’s degree in IT, Business, Computer Science, or related field

Tools

Jira

Confluence

MS Visio

Power BI

Job description

About the Role

We are seeking a proactive and detail-oriented IT Business Analyst to join our team. You will act as the bridge between business stakeholders and the IT department, ensuring that technology solutions align with business needs. This role involves gathering requirements, analysing processes, and supporting the successful delivery of IT projects.

Who is PHRENSOFT LTD? Phrensoft offer leading IT support in UK market. With an experienced team of IT engineers and an approach entirely focused on your needs, we can deliver the tools, expertise and infrastructure required to help you accelerate business performance. Harnessing new technology can help you grow and boost your competitive edge, but first, it’s essential to recognise what you need to thrive — and that’s where our IT strategy services can help. We recognise that creating a successful IT strategy requires a strong understanding of your business, people, culture, organisational structure and goals. Whether you need help eliminating costly, problematic or wasteful technology or require a ‘second pair of eyes’ to work alongside your internal team and deliver real IT advancements — we can align your IT estate to your organisation’s objectives.

Key Responsibilities

• Work with stakeholders to understand business needs and translate them into clear IT requirements.

• Analyse existing processes and recommend improvements or automation opportunities.

• Create detailed documentation including business requirements, functional specifications, and process flows.

• Support project planning, coordination, and implementation.

• Collaborate with developers, engineers, and product teams to ensure solutions meet expectations.

• Assist with system testing, UAT, and change management activities.

• Monitor project progress and communicate updates to stakeholders.

• Ensure alignment with IT standards, data governance, and security policies.

Qualifications

• Bachelor’s degree in IT, Business, Computer Science, or related field (or equivalent experience).

• Experience working as a Business Analyst within IT or digital environments.

• Strong understanding of software development lifecycles (Agile/Scrum preferred).

• Proficiency with tools such as Jira, Confluence, MS Visio, Power BI, or similar.

• Excellent communication, problem-solving, and analytical skills.

• Ability to translate complex technical information into business-friendly language.

• Experience with process mapping and requirements documentation.

What We Offer

• Competitive salary and benefits package

• Professional development and certification support

• Collaborative, flexible working environment

• Opportunities to work on impactful IT and digital transformation projects

Where is the role based?

This role is fully remote, however, the right candidate will be happy to occasional travel to different locations in the UK for client meetings. Our hours of work are 8.30-5.30pm, however, if you are interested but are looking for alternative hours/days, please talk to us about your requirements and if we can accommodate them, we will!

Why should I apply?

In return for your commitment, you will join a fun and supportive organisation, where our employees have individual accountability and autonomy to grow their careers. If you have a passion for attending networking events, discovering different ways to generate your business, your ideas will be listened and where appropriate they will be implemented. We will also give you full support, training and coaching to help you achieve your goals and in return for your hard work and commitment we’ll invest in your development, celebrate your success and reward you with the below:

• Competitive base salary
• Employee Development Programme (Take certifications and IT related Skill courses)
• 23.5 day’s annual leave
• Healthy Breakfast Mondays – we will give you the best start for a successful week!