IT Apprenticeship

Baltic Apprenticeships; Luton; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading apprenticeship organization is offering an IT Support Apprentice role based in Luton. This opportunity provides hands-on experience while completing a Level 3 IT Support qualification. Responsibilities include providing technical support, repairing hardware, and configuring systems. The position offers full training, a structured progression plan, and benefits including private healthcare and potential bonuses. Ideal for individuals with a keen interest in IT and problem-solving skills.

Benefits

23 days holiday

Private healthcare

Pension contributions

Employee assistance programme

Life assurance

Mileage allowance - 45p per mile

Structured training and progression plan

Qualifications

• Full UK Driver's Licence and access to own car.
• Experience in hardware repair or troubleshooting is a bonus.
• Skills in logging, tracking, and resolving support calls.

Responsibilities

• Respond to remote helpdesk requests with effective technical support.
• Log, track, and resolve support calls efficiently.
• Carry out hardware and software repairs in a workshop.
• Install and configure hardware and software across client sites.

Skills

Interest in IT

Problem-solving

Experience building a PC

Confident communication skills

Team-oriented mindset

Familiarity with Microsoft Windows and Office

Customer-first approach

Self-motivation

Education

Level 3 IT Support qualification

Job description

Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you’ll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in […]

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Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you’ll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in Customer Service Fundamentals, this role is your fast-track entry into the IT industry.

Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support.

Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you’ll work alongside a skilled and supportive team that’s passionate about empowering educators and students through reliable, future-ready technology.

What You’ll Be Doing

While working towards your Level 3 IT Support qualification with Baltic Apprenticeships, you’ll:

• Respond to remote helpdesk requests with timely and effective technical support
• Log, track, and resolve support calls efficiently
• Carry out hardware and software repairs in a fully-equipped workshop
• Install and configure hardware and software across client sites
• Maintain detailed network documentation and reports
• Support project needs by sourcing IT equipment
• Attend on-site visits to assist schools directly

You’ll receive full training and mentorship from both your workplace and the expert team at Baltic.

• 37.5 hours per week, Monday to Friday, 9am–5pm
• 23 days holiday
• Private healthcare, pension contributions, employee assistance programme, and life assurance
• Mileage allowance – 45p per mile for travel outside your regular commute
• A structured training and progression plan within the company
• Potential of an annual bonus!
• A keen interest in IT and problem-solving
• Experience building a PC
• Full UK Drivers Licence and access to own car
• Experience in hardware repair or troubleshooting is a bonus
• Confident communication skills and a team-oriented mindset
• Familiarity with Microsoft Windows and Office
• A customer-first approach with strong interpersonal skills
• Self-motivation and a proactive attitude

Your Training with Baltic

This apprenticeship is more than just a qualification – it’s your launchpad into the IT world. You’ll complete:

• AZ-900 Azure Fundamentals – a foundational cloud computing certification
• Confident Communication – develop self-awareness, body language, and digital presence
• Customer Service Fundamentals – learn how to understand user needs, resolve conflict, and build professional relationships

Ready to Apply?

Click “Apply” and send us your CV! Once received, you’ll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.

Eligibility

You must have the right to work in the UK and hold valid residency status.