IT Apprentice. Job in Cranleigh Education & Training Jobs

QA; Waverley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading training provider in the United Kingdom seeks an apprentice to provide helpdesk support. You will log incidents, manage requests, and support various applications. The role requires strong communication skills and the ability to follow procedures in a dynamic environment. Successful candidates will have 3 GCSEs at grades 4+ and be keen to learn. The position offers a mix of office and remote work.

Benefits

Coffee machine

Regular team outings

Dress down environment

Qualifications

• Good understanding and hands-on experience of Microsoft 365 and Windows.
• Able to manage incidents and requests through the service management tool.

Responsibilities

• Log incidents and faults, categorising them.
• Provide support for a wide range of applications, software & hardware.
• Liaise with management to resolve issues effectively.

Skills

Microsoft 365

Communication skills

Problem solving

Ability to follow processes

Work under pressure

Education

3 GCSEs (or equivalent) at grades 4+ in any subject

GCSE Maths and English at grades 3+

Job description

Employer description

ISS specialises in helping small and medium size businesses master their IT in the Southeast of England. Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems. Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business.

Responsibilities

• Log incidents and faults, categorising them
• Managing incidents and requests through the service management tool
• Provide support for a wide range and constantly evolving applications, software & hardware
• Follow standard operating procedures of the company
• Maintaining governance standards across all IT service management processes
• Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
• Identify repeat issues or service risks to management team
• Manage scheduled tasks for customers

Desirable skills

• A good understanding and hands on experience of Microsoft 365 and Windows
• Great communications skills both verbal and written
• Good and efficient problem solving, with a focus on quick fixes
• Able to follow processes and procedures
• The ability to work well under pressure in a fast moving and dynamic business
• The ability to work at both our office in Cranleigh (3 days) and at home (2 days)

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours

9am - 5.30pm

Benefits

• Coffee machine
• Regular team outings
• Dress down environment

Future prospects

Possibility of full time employment

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.