IT Account Manager

Evolve Computers; Staines-upon-Thames; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A managed services provider in Staines-upon-Thames is seeking an experienced IT Account Manager. The role involves building strong client relationships, managing onboarding processes, and identifying growth opportunities while ensuring cybersecurity fundamentals are met. The ideal candidate will have proven experience in account management, strong knowledge of Microsoft products, and excellent communication skills. Competitive salary and flexible working options are offered.

Benefits

Competitive salary + performance bonus

Training and career development

Hybrid/flexible working options

Supportive culture

Qualifications

• Proven Account Management experience in IT.
• Strong knowledge of Microsoft 365, Office, and Windows.
• Good understanding of cybersecurity fundamentals.

Responsibilities

• Build and maintain client relationships.
• Conduct regular customer meetings.
• Manage customer roadmaps and onboarding.

Skills

Account Management experience

Microsoft 365 knowledge

Understanding of cybersecurity fundamentals

Familiarity with PSA tools

Consultative sales mindset

Excellent communication skills

Highly organized

Tools

Autotask

N-able

Job description

About Us

Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.

Our core values Security, Service, Integrity guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients systems safe in an evolving digital landscape.

We re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.

Why Join Us?

This is an exciting opportunity to step into a key Account Management role where you ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.

The Role

As an IT Account Manager, you ll:

• Build and maintain exceptional client relationships.
• Conduct regular customer meetings and strategic reviews.
• Translate technical concepts (especially cyber protection) into business value.
• Manage customer roadmaps and ensure smooth onboarding.
• Proactively identify upsell and project opportunities.
• Advocate for clients internally, ensuring their needs are met.

What We re Looking For

• Proven Account Management experience in IT (MSP experience highly desirable).
• Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
• Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
• Familiarity with PSA and monitoring tools (Autotask, N-able).
• Consultative sales mindset with ability to spot opportunities.
• Excellent communication, presentation, and relationship-building skills.
• Highly organised, proactive, and detail-focused.

What We Offer

• Competitive salary + performance bonus/commission.
• Training and career development (including cyber certifications).
• Hybrid/flexible working options.
• Supportive, values-led culture.
• Opportunity to grow with a forward-thinking MSP.

If you re passionate about customer success, account management, and IT services , we d love to hear from you. Apply today and help our clients succeed securely and sustainably.