Irish Speaking Technical Solutions Consultant - Relocate to Sofia

Cross Border Talents; City Of London; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading customer experience company seeks an Irish-speaking Solutions Consultant in Sofia, Bulgaria. The role involves providing multi-channel support and being an expert in CRM systems, while enjoying full relocation support and a positive team-oriented environment. Ideal candidates are enthusiastic problem solvers with excellent communication skills. An elite benefits package and career growth opportunities await.

Benefits

Rent support

Full relocation support

Elite benefits package

Career growth opportunities

Qualifications

• Customer-first attitude with a genuine desire to help people.
• Talent for simplifying complex concepts.
• Enthusiasm and a readiness to learn.

Responsibilities

• Provide multi-channel support via phone, email, and chat.
• Become an expert in CRM software and ticketing systems.
• Troubleshoot issues and find innovative solutions.
• Collaborate with a global team and engage in continuous learning.

Skills

Full professional fluency in Irish

Full professional fluency in English

Outstanding communication skills

Natural problem-solving abilities

Adaptability and fast learning

Job description

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Overview

Launch Your Global Career in Tech: Use Your Irish Language Skills

Ready to transform your language skills into an exciting international career? Join our flagship team in Sofia, Bulgaria, as an Irish-speaking Solutions Consultant for the world's largest search engine. This is your unique opportunity to become the essential connection between cutting-edge technology and its Irish-speaking users, all while building a future in one of Europe\'s most dynamic cities.

We\'re looking for passionate communicators and problem-solvers to deliver world-class customer service. No tech background? No problem! Our elite training program will equip you with all the necessary expertise.

We Make Your Move Easy & Rewarding:

• Rent Support: Benefit from a dedicated monthly allowance to cover part of your living costs.
• Full Relocation Support: Financial support for flights, initial hotel accommodation, and dedicated assistance securing your long-term apartment in vibrant Sofia.
• Elite Benefits Package: Attractive salary, additional private health insurance, and access to 50+ benefits and services to enhance your lifestyle.
• Career Growth: Join the largest employer in Bulgaria\'s CX industry NYSE & TSX publicly traded company (TIXT) with outstanding development opportunities.
• Positive International Environment: Thrive in a diverse, supportive community with colleagues from around the world.

Your Mission

• Provide professional, multi-channel support (phone, email, chat), delivering exceptional service and achieving top customer satisfaction scores.
• Become an expert in advanced CRM software and ticketing systems to resolve customer inquiries efficiently.
• Troubleshoot issues, find innovative solutions, and explain complex concepts in simple terms.
• Collaborate with a global team to share knowledge and enhance our collective resources.
• Engage in continuous learning to stay ahead of product updates and industry trends.

What You Bring

• Full professional fluency in Irish and English.
• A customer-first attitude and a genuine desire to help people.
• Outstanding communication skills and the talent for making complex things simple.
• Natural problem-solving abilities and a knack for following structured processes.
• Adaptability, a fast learning curve, and grace under pressure.
• Most importantly: enthusiasm and a readiness to learn!

Ideal Candidate Profile

You are a motivated, collaborative team player who embraces new challenges. You are passionate about providing exceptional service and thrive in a positive, team-oriented environment where your growth and well-being are prioritized.

Is your perfect job waiting?

APPLY NOW to start your Bulgarian adventure!

About us

We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the customer experience industry in Bulgaria. We design, build, and deliver next-generation digital services and AI solutions for the world\'s most iconic brands.