Interservice transfers – Joint FireControl Room Operators – Surrey Fire and Rescue Service

National Fire Chiefs Council Limited.; England; On-site; GBP 36,000 - 43,000; Full time

Job summary

A fire service in the region is offering an exciting opportunity for a Joint Fire Control Room Operator. You will manage emergency calls, mobilise resources, and support public safety across multiple counties. The position requires competency in the current role with a minimum of 18 months as a Fire Control Operator. This role operates 24/7 with a competitive salary of £36,937 plus an additional allowance.

Qualifications

• Competency in current role.
• Minimum 18 months as Fire Control Operator.
• Experience across full range of duties.

Responsibilities

• Receive and manage emergency calls.
• Mobilise resources to incidents across three counties.
• Support other emergency services and partner agencies.
• Play a vital role in public safety and incident management.

Job description

Overview

Interservice Transfers – Joint Fire Control Room Operators

Surrey Fire and Rescue Service is offering an exciting opportunity for permanent Interservice Transferees to join our team as Joint Fire Control Room Operators, based in Salfords, Surrey. You’ll be supporting emergency response across Surrey, West Sussex, and East Sussex.

Role

Our Joint Fire Control operates 24/7, 365 days a year, handling emergency calls and mobilising fire engines and crews. Operators work a rotating 42-hour shift pattern, including days, nights, and weekends. As a Control Room Operator, you’ll:

• Receive and manage emergency calls.
• Mobilise resources to incidents across three counties.
• Support other emergency services and partner agencies.
• Play a vital role in public safety and incident management.

Salary & Benefits

£36,937 per annum (competent Firefighter Control).
Additional allowance of £1,690 per annum. Full training provided.

About Surrey Fire & Rescue Service

We employ nearly 700 people across the county, united by our vision: With you, making Surrey safer.

We are committed to:

• Serving our community’s needs
• Responding flexibly to change
• Promoting diversity and inclusion
• Driving innovation and collaboration

We safeguard children, young people, and vulnerable adults, and welcome applicants from all backgrounds, especially underrepresented groups. Our Core Code of Ethics:

• Putting communities first
• Integrity
• Dignity & Respect
• Leadership
• Equality, Diversity & Inclusion

What We’re Looking For

Successful applicants will:

• Handle emergency and non-emergency calls
• Support incident management
• Work effectively under pressure
• Be team-oriented and self-motivated
• Commit to training and personal development

Essential Criteria

Competency in current role
Minimum 18 months as Fire Control Operator
Experience across full range of duties

Selection Process

1. Stage 1: Application via Recruitment Portal; Evidence of competency
2. Stage 2: Behavioural interview

Appointment is subject to DBS check, social media vetting, medical clearance, and references.

Training

Successful candidates will attend a familiarisation programme.

Contact Us

For an informal chat, contact:

• Lucinda Baker – [e-mail]
• Lorraine Cleaver – [e-mail]

Our Commitment

Surrey County Council is a Disability Confident Employer. We offer guaranteed interviews to disabled applicants who meet the minimum criteria. We welcome applications from all communities.

Salary: £36,937 per annum + Surrey Allowance: £1,690 per annum

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