Interim L1 Engineer

Red King Resourcing; Great Yarmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment firm is seeking an Interim Level 1 Engineer in Great Yarmouth to provide deskside and end user support. This customer-facing role requires strong troubleshooting skills and the ability to work independently in a corporate environment. Responsibilities include diagnosing IT issues, installing Windows devices, and supporting Microsoft 365 applications. Ideal candidates will have prior experience in a Level 1 role and strong communication skills. This is a short-term contract running from December 29, 2025, to January 26, 2026.

Qualifications

• Previous experience in a Level 1 or deskside support role in a corporate environment.
• Strong working knowledge of Windows 10 and Windows 11.
• Good understanding of Microsoft 365 and common end user applications.
• Basic Active Directory experience.
• Familiarity with ITSM tools like ServiceNow.
• Strong communication and customer service skills.

Responsibilities

• Provide first line deskside IT support to end users.
• Diagnose and resolve incidents within agreed SLAs.
• Install and configure Windows 10 and Windows 11 devices.
• Support Microsoft 365 applications.
• Handle basic Active Directory tasks.
• Log and manage IT service tickets.
• Deliver a professional customer-focused service.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Ability to work independently

Multi-tasking

Tools

Windows 10

Windows 11

Microsoft 365

ServiceNow

Job description

Interim Deskside and End User Support Engineer

Great Yarmouth

29 December 2025 to 26 January 2026

Overview

We are seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting.

The Engineer will act as the first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels.

Key Responsibilities

• Provide first line deskside IT support to end users across hardware software and connectivity issues
• Diagnose and resolve incidents and service requests within agreed SLAs
• Install configure and support Windows 10 and Windows 11 laptops desktops printers and peripherals
• Support Microsoft 365 applications including Outlook Teams and SharePoint
• Carry out basic Active Directory tasks including password resets account unlocks and permissions
• Escalate more complex issues to second and third line teams when required
• Log update and close tickets accurately within the IT service management system
• Deliver a professional and customer focused service at all times

Skills and Experience Required

• Previous experience in a Level 1 or deskside support role within a corporate or managed services environment
• Strong working knowledge of Windows 10 and Windows 11
• Good understanding of Microsoft 365 and common end user applications
• Basic Active Directory experience
• Familiarity with ITSM tools such as ServiceNow
• Strong communication and customer service skills
• Ability to manage multiple tasks and work independently