Interim Hostel Manager

Rocasa Consulting; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property management firm is seeking an Interim Hostel Manager for a 3-month contract in Derby. The role involves overseeing two hostel sites, managing staff, and ensuring compliance with health and safety regulations. Candidates should have proven experience in managing supported housing and excellent communication skills. The role offers a pay rate of up to £21 per hour.

Qualifications

• Proven experience in managing supported housing or hostel environments.
• Strong track record in managing staff teams and operational oversight.
• Understanding of working with individuals experiencing homelessness.

Responsibilities

• Manage the day-to-day running of two hostel sites.
• Lead, supervise, and support a team of approximately 15 staff.
• Maintain a resident-focused approach prioritizing safety and respect.
• Build and maintain positive working relationships with stakeholders.

Skills

Leadership and decision-making abilities

Excellent communication skills

Organizational skills

Financial literacy

Proficiency in IT systems

Tools

Microsoft Office

Scheduling/rota platforms

Job description

Overview

Rocasa Consulting Ltd are looking to recruit an Interim Hostel Manager covering 2 sites in Derby working Mon - Fri 9am - 5pm for 3 months paying up to £21ph via umbrella.

Responsibilities

• Manage the day-to-day running of two hostel sites, ensuring they are safe, clean, and well-maintained.
• Oversee rotas, on-call cover, site security, and compliance with Health & Safety and housing regulations.
• Respond to and manage emergency situations, incidents, and escalations as they arise.
• Monitor budgets, maintain financial accountability, and manage procurement of supplies and services.
• Collect and report on operational data, incidents, and KPIs to senior leadership.

Team Leadership & Staff Management

• Lead, supervise, and support a team of approximately 15 staff, including recruitment, induction, performance management, and absence management.
• Develop a strong, high-performing team culture grounded in empathy, professionalism, and accountability.
• Provide clear direction, regular supervision, and continuous development opportunities for staff.

Resident Interaction & Service Delivery

• Maintain a resident-focused approach that prioritizes safety, respect, and dignity.
• Oversee resident conduct, enforce house rules, and handle complaints and disputes as needed.
• Ensure the hostel environment supports residents\' ability to maintain accommodation and move forward in their lives.

Stakeholder Engagement

• Build and maintain positive working relationships with local authorities, referral agencies, outreach partners, and emergency services.
• Represent the hostels at external meetings and forums where appropriate.

Essential Experience

• Proven experience in managing supported housing, homelessness services, or hostel environments.
• Strong track record in managing staff teams, including performance reviews, disciplinary matters, and rota management.
• Experience with operational oversight, including building management, compliance, and health and safety.
• Understanding of working with individuals experiencing homelessness, including those with complex needs or chaotic lifestyles.

Skills and Competencies

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills, with the ability to de-escalate conflict and build rapport with diverse individuals.
• Highly organised, with the ability to manage competing demands and operate across multiple sites.
• Financially literate, with experience in managing budgets and resources effectively.
• Proficient in the use of IT systems including Microsoft Office and scheduling/rota platforms