Intensive Engagement Hub Worker

The Connection at St. Martin-in-the-Fields; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization working with the homeless in London is seeking a Case Worker for its Intensive Engagement Hub. This role involves providing wrap-around case management for clients experiencing rough sleeping. You will work as part of a small team to develop individualized support plans that promote stability and access to necessary services. Candidates should possess strong interpersonal skills and be adaptable, with a commitment to testing new approaches that may improve outcomes for those with complex needs.

Benefits

30 days holiday plus bank holidays

Generous training budget

Enhanced Sick Pay Policy

Day off for moving house

Pension - 5% Employer, 3% Employee

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Experience engaging with vulnerable populations, particularly rough sleepers.
• Strong interpersonal skills for relationship building.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide full-time wrap-around case work for approximately 20 people.
• Run temporary accommodation hubs and support stabilization.
• Engage clients in a psychologically informed approach to develop personal plans.

Skills

Flexibility

Adaptability

Team Collaboration

Job description

We believe that no one should have to sleep rough on London's streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector. We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Intensive Engagement Hub is an innovative new pilot service, run in partnership with Westminster City Council. You will have the chance to be part of this exciting new approach to engage people experiencing rough sleeping who are furthest from help. As part of a small team, you will work intensively with people rough sleeping in Westminster whose physical and mental health, and engagement with services is creating a persistent barrier to their full assessment and plan to move into stable accommodation. The pilot will provide;

Responsibilities

• Full time wrap around case work for a cohort of approximately 20 people at a time, using the principles of a psychologically informed approach, to develop a plan with the person to support their move on into longer term accommodation, alongside building up a network of professionals around them to support wider stabilisation with health needs. The caseload will be distributed across the team
• A schedule of temporary accommodation 'hubs' set up throughout the year and run from our Centre in Adelaide St. Each hub will offer communal style accommodation for each cohort and will run for up to 8 weeks (we plan to run 4 Hubs throughout the year). The offer of accommodation will be providing an incentive to engage, alongside a short term period of stability to focus on peoples physical & mental health, assessment and facilitation of access to other support services.

As a result, we will be able to make a new offer to rough sleepers, for whom existing approaches have not been successful, giving them fresh opportunity to engage with the life changing services available that will stabilise them to be ready to move into settled accommodation. This is a pilot project, so this will be an opportunity to be part of testing a new approach, which if successful could dramatically improve systems and practices for the those with the most complex needs across the UK. You will be flexible, adaptable and open to new ways of working, willing to try new approaches and being prepared to learn from mistakes. When the accommodation hubs are open the role will require flexibility and a rota system to ensure evening cover during the week and weekends (overnight cover not required). You will be joining the wider dynamic and creative team at The Connection who are grounded in building trust through relationships, providing harm minimisation to our clients whilst promoting a sense of belonging, and working with clients to support them on their journey towards a place to call home.

Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay PolicyEnhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension - 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK's favourite retailers)