Intelligence Unit Support Assistant

Surrey Police & Sussex Police Collaboration; Lewes; On-site; GBP 26,000 - 30,000; Full time

Job summary

A public safety organization in Lewes seeks an Administrative Support Assistant to manage office operations and support complex crime cases. Ideal candidates will possess 5 GCSEs including English, be well-organized, and demonstrate strong communication and IT skills. Flexible working options are available, enhancing work-life balance. Join a dedicated team making a significant impact in the community.

Benefits

Career progression

Contributory pension scheme

Generous annual leave allowance

Discounts for everyday spend

On-site gyms

Financial and mental wellbeing support

Qualifications

• Demonstrated effective time management and prioritisation skills.
• Ability to work calmly under pressure.
• Proven written communication skills and ability to produce accurate records.

Responsibilities

• Manage office diary and track meeting cycles.
• Input data for risk assessment processes.
• Liaise with colleagues and maintain data standards.

Skills

Effective time management

Teamwork

Clear communication

IT skills (MS Office)

Ability to handle confidential information

Education

5 GCSEs grade C or above (including English)

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Vacancy Information

Division / Department - Specialist Crime

Grade - Surrey Police Grade D / Sussex Police Grade 7

Status - Full Time

Contract Type - Permanent

Salary Grade Range - Surrey Police £26,162 - £29,670 / Sussex Police £25,626 - £27,747

Working Hours - 37.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location

Location - Lewes

The starting salary for this role will usually be at the bottom of the salary range and will be pro‑rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

The Role :

Our Intelligence Units are busy offices responding to some of the most complex and high profile cases in Surrey and Sussex. Each of our hub teams has a Support Assistant performing an administrative function to help keep things running smoothly with effective diary and email management and accurate record‑keeping.

Intelligence Support Assistants manage the office diary and keep track of our meeting cycles, and so we are looking for somebody who is well organised with a high level of personal responsibility. You will collate updates and present timely information to decision‑makers. You will take minutes and update systems with details of decisions made and actions taken.

We rely on accurate information to make risk assessments and Support Assistants play a critical role in inputting data relating to threat, risk, vulnerability, and harm. You will monitor and track our risk assessment processes. You will liaise with risk owners and review and update and corresponding data records. You will have a keen eye for detail and ensure the accuracy, relevance, and timeliness of data submissions and reviews.

In addition to diary, email, and process management, Support Assistants may help with transcription, typing, and document production. You will be liaising with staff, officers, supervisors, and senior management, so will need to be able to communicate clearly.

Key Responsibilities :

Intelligence Support Assistants are responsible for scheduling and supporting our risk assessment processes relating to Organised Crime Group Mapping (OCGM), Management of Risk in Law Enforcement (MORILE), County Drugs Lines (CDL), and other areas of threat, risk, vulnerability, or harm.

You will be responsible for inputting data to local, regional and national systems to fulfil our obligations under the Management of Police Information Act (MoPI) and as required by SEROCU and the NCA.

You will be responsible for populating document templates to support the Intelligence Department contribution to Tasking Coordination and status drift processes, including performance data and spreadsheets.

You will be responsible for liaising with colleagues and networking with the Intelligence Support Assistants in other intelligence hubs across Sussex and Surrey to maintain consistency in our standards and ensure that core workload is covered during periods of annual leave or sickness absence.

You must be capable of, and demonstrate, absolute discretion in handling matters of a personal, sensitive, and confidential nature.

A comprehensive list of responsibilities is set out in the attached role profile.

Skills & Experience

We are looking for candidates with the following essential skills and experience. We will assess your application against these specific criteria, which should be clearly evidenced within your application form :

ESSENTIAL CRITERIA :

5 GCSEs grade C or above (or equivalent) to include English.

Well organised with a high level of personal responsibility – you must be able to demonstrate effective time management and prioritisation skills, with the ability to meet deadlines without constant or close supervision. You will also have the ability to work calmly and effectively when working under pressure.

Ability to work both as part of a team and independently – You will be able to demonstrate your ability to establish and maintain collaborative relationships with partners and colleagues. You must be able to demonstrate a flexible approach towards achieving team objectives and be willing to undertake a wide range of duties.

The ability to communicate clearly – you will have proven written communication skills, including the ability to produce clear, concise and accurate written records and reports. You will also be able to demonstrate excellent oral communication skills, being confident to initiate or respond efficiently with enquiries from staff and partners, and demonstrating a customer service focused approach to dealing with enquiries.

Good IT skills with a high level of data quality and accuracy– You must be able to demonstrate competence using MS Office software including Word, Excel, and Powerpoint, with experience of email and diary management using MS Outlook. You must have accurate keyboard and data entry skills and will be able to assess information for data quality and accuracy against given standards.

The ability to quickly acquire and apply knowledge - You will have the ability to learn and apply skills in Sussex Police IT systems. You will also be expected to learn and apply policies, procedures and systems relating to intelligence and risk management to ensure that intelligence and data is managed correctly.

DESIREABLE CRITERIA :

Previous experience of working within the police or a law enforcement setting is desirable but not essential.

The ability to assess information against given thresholds and standards with previous experience of assessing and making sense of relevant information is desirable.

Why Work With Us?

Policing is an exciting 24 / 7 business and we all have commitments outside work. We’re invested in helping people to balance their life with work and support flexible working. We offer agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

• We take pride in looking after our people and offer a variety of benefits;
• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti‑racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam / junk folders so please ensure this is checked regularly. You may wish to consider adding ecruitmail.com to your address / contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

• Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.