Integrated Out of Hours Triage Nurse

NHS; Stafford; On-site; GBP 30,000 - 38,000; Part time

Job summary

A healthcare organization in the UK seeks a part-time Integrated Out of Hours Triage Nurse. The successful candidate will engage with patients remotely, utilizing clinical knowledge in community nursing. Responsibilities include managing calls and referrals, ensuring patient eligibility, and liaising with healthcare teams for effective care delivery. This role offers competitive benefits, including generous leave and professional development support.

Benefits

Generous leave options

Flexible working hours

Health and Wellbeing support

Salary sacrifice schemes

Qualifications

• Experience as a Community Nurse.
• Knowledge of clinical aspects of community nursing.
• Ability to manage calls and referrals effectively.

Responsibilities

• Conduct remote triage of calls and referrals.
• Ensure safe management and allocation of nursing visits.
• Liaise with patients and healthcare providers.

Skills

Community nursing knowledge

Clinical decision-making

Patient communication

Education

NMC Registered Nurse qualification

Job description

Midlands Partnership NHS Foundation Trust

Integrated Out of Hours Triage Nurse

The closing date is 22 September 2025

We are looking for an enthusiastic, innovative and engaging Band 5 NMC Registered Nurse, who has a distinct passion for the delivering high quality patient care within community services.

You will be joining our Integrated Out of Hours LAP Team on a part-time basis to provide remote triage of calls and referrals made to the Integrated Out of Hours Community Nursing Team.

As a triage staff nurse you will be expected to have professional and clinical knowledge of community nursing. Whilst not providing regular face to face patient contact you will need to maintain an up to date knowledge of the clinical aspects of community nursing in order to resolve clinical queries over the phone and to enable effective remote assessment and clinical triage. To ensure to a high standard of care is provided, occasional delivery of care to patients in a community setting in order to maintain up to date clinical experience.

You will be based at Greyfriars Therapy Centre in Stafford. The shift you would be expected to work would be 5pm until 1am, with the expectation of some night shifts.

Main duties of the job

Making appropriate decisions following comprehensive remote triage to ensure the safe management, and allocation visits where needed, in response to calls and referrals received by the community nursing service.

As part of this role you will also be required to:

• Determine eligibility of patients referred to the service and collect additional information to support decision making. To transfer or redirect referrals to appropriate internal or external services as appropriate.
• Liaise with patients; families; carers and other service providers to support clinical decision making to identify appropriate management of referrals and messages. This may include providing advice on self-management; transfer to other services or adding contacts for home visits or clinic appointments.
• Liaise with nurse in charge of the appropriate nursing team to allocate urgent visits and to discuss potentially complex referrals.
• To review all referrals and messages to the community nursing service, this will include an understanding of the following areas of care:

• Symptom management of deteriorating patients.
• Palliative and end of life care.
• Wound care.
• Bladder catheter and bowel care.
• Recognition of deteriorating patients and potentially life threatening conditions.
• Complex patients with co-morbidities.

(NB. This list is not extensive)

About us

By joining Team MPFT, you will be helpingyour communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job responsibilities

For further information of this role please see attached the job description and person specification.

Person Specification

Shortlisting

• Experience of working as a Community Nurse.
• Supporting service users, families and carers in dealing with people with nursing needs
• Clinical knowledge relevant to the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Midlands Partnership NHS Foundation Trust