Insurer Account Manager

Acturis Ltd; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading software provider for insurance seeks a self-starting Insurer Account Manager to support clients nationwide. Responsibilities include handling client inquiries, promoting system functionality, and managing relationships. Ideal candidates possess strong problem-solving skills and a background in client management within the insurance sector. This role offers a supportive environment with training and development opportunities.

Benefits

Private health insurance

Flexible work environment

25 days holiday plus bank holidays

Annual bonus

Company share incentives

Qualifications

• 2+ years experience as an Account Manager or in Client Management within the Insurance industry.
• First-rate problem-solving skills.
• Confident and eager to take on responsibility.

Responsibilities

• Act as a key point of contact for clients and handle support issues.
• Promote new system functionality and additional services.
• Set joint goals with clients and follow up on progress.

Skills

Problem-solving

Communication

Team collaboration

Client management

Organizational skills

Education

Bachelor's degree in an analytical subject

Tools

Word

Outlook

Excel

Job description

About ACTURIS

We are the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 100,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £15Bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

As an Insurer Account Manager at Acturis, you’ll be the first line of support for our clients nationwide and be responsible for them in a variety of ways (face to face, phone, webchat, client portal, email, events). You will act as a key point of contact, ensuring that our clients make the most out of our system whilst efficiently handling any potential issues that arise.

Yourresponsibilitieswillinclude:

• TakingresponsibilityforanallocationofInsurer’sandMGA’swhoownProductsontheActurisPlatform

• Havingregularengagementwithcustomersincludingamixtureoffacetofaceandvirtualmeetings

• Promotingawarenessofnewsystemfunctionalityanddemonstratingitsbenefits

• Promotingtheuptakeofneworadditionalservicesandmodulestoexistingcustomers

• Settingjointgoalswithcustomers,agreeinganactionplan,andfollowinguponprogress

• Effectivelydealingwithcustomerescalationsandcreditcontrolissues

• Maintainingahighlevelofsystemknowledgeandawarenessofnewandfuturedevelopments

• AttendingindustryeventsandrepresentingActurisinaprofessionalandpositivemanner

• ProvidingonsitesupportfornewActuriscustomers

• Leadingnewandmanagingexistingcustomercontracts

• Hostingprojectscopingsessionsandperiodicsteeringmeetingstounderstandclients’ongoingrequirements

• Duetothenatureofthisposition,therewillbenationwidetraveltoclientsites.

WearelookingforsomeonewhoenjoysattendingindustryeventsandrepresentingActurisinaprofessionalandpositivemannerinordertodrive business.

TheCareerPath

AsanAccountManagerwewouldpromoteandguideyouto:

• Plananddeliverhighqualityprojects,includingmanagingteamsandresources

• Coachandprovideconstructivefeedbackforjuniorcolleagues

• WorkcloselywithseniorcustomercontactstodeveloptheirrelationshipwithActuris

Acturisgivesearlyresponsibilityforlinemanagement,includingmentoringnewjoiners,designinganddeliveringtrainingprogrammes,andcoachingotherstodeveloptheirskillsandresponsibilities.

WhyJointheActurisTeam?

Fromus,youwillreceivestructuredtargets,regularfeedbackandquarterlyperformancereviewstosupportyourcontinuousdevelopment.You’llfollowaclearlydefinedcareerpaththatrecognisedyourpersonalandprofessionalachievements,alongsideyourcontributiontotheCompany.

Alongsidethis:

• AsanewstarteryouwillreceiveconcentratedinitialtrainingandclosementoringbySeniorTeammembers,includingtrainingonnewbusinessmodelsledbytwoformerMcKinseypartners.

• Theopportunitytocompletecoursesandqualificationsthatsupportyourcareergoals,paidforbyus.

• Aflexibleworkenvironmentincludingamixtureofnationwideclientvisits,officevisitsandworkingfromhome.

• BeeligibletoparticipateinannualbonusandCompanyshareincentiveschemesdependingonperformanceandseniority

• Benefitfromprivatehealthinsurance,disabilityandhealthinsuranceandaCompanypensionscheme

• Receive25days’holiday(plusbankholidays)risingto30dayswithlengthofservice.

CandidateProfile

Youwillbeaself-starterwhotakesinitiativeandleadsfromthefront,whoisreadygofromdayone.Aspartofateamfullofbrilliantandmotivatedpeople,you’llshareourpassionforinnovationandbeingaforwardthinker.

Wearelookingforthefollowingattributes:

• 2years’experienceasanAccountManageror2+yearsofClientManagementexperiencewithintheInsuranceindustry.

• A2:1oraboveatBachelor’s-levelinananalyticaldegreesubjectisdesirablebutnotessential.

• First-rateproblem-solvingskills.

• Logical,wellorganised,andpractical.

• Confidentandeagertotakeonresponsibilityandtheabilitytolearnnewskillsquickly.

• Theabilitytoworkwellaspartofateam,seamlesslycollaboratingwithothers.

• Computerliterate(e.g Word,Outlook,Excel)andabletopickupnewconcepts

• Customer-focusedwithanabilitytobuildprofessionalrelationships.

• Strongcommunicationskillsareessential.

• ExperiencewiththeActurisproduct(throughabrokerorwithaninsuranceproduct)wouldbehighlybeneficial.