Insurance Team Manager

Castle Employment Agency Ltd; Hull and East Yorkshire; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment agency in Hull is seeking an experienced Insurance Team Manager to lead a team of Client Advisors. This role is pivotal in shaping client service quality and team culture while ensuring compliance with FCA regulations. The ideal candidate will have prior management experience in insurance, strong communication skills, and a passion for team development. You will enjoy a competitive salary and a hybrid work model after six months, working in an environment that values people and service quality.

Qualifications

• Experience in management within the insurance industry is preferred.
• Experience working in FCA-regulated environments is a plus.

Responsibilities

• Support the development and delivery of the commercial strategy.
• Lead, coach and motivate a team of Client Advisors.
• Improve systems, processes, and client journey.
• Oversee performance and adherence to FCA regulation.
• Handle complaints and HR matters.

Skills

Strong communication skills

Attention to detail

Team motivation

Organisational skills

Decision making

Collaboration

Education

Cert CII qualification or equivalent experience

Job description

Insurance Team Manager

Full time, Monday to Friday 8:30 - 5pm
Hybrid after 6 months (up to 2 days home)
Salary: £35,000 to £45,000
Location: Hull, East Yorkshire

About the role

We are looking for an experienced insurance professional with strong leadership skills and a passion for delivering exceptional client service to support the Head in leading a high performing team of Client Advisors. This role plays a key part in shaping the commercial success, compliance standards and culture of the Team, ensuring clients receive high-quality advice aligned to FCA and company regulations.

Key responsibilities

• Support the development and delivery of the commercial strategy for the Team.
• Lead, coach and motivate a team of Client Advisors, ensuring clear communication, strong performance and a positive team culture.
• Drive improvements in systems, processes and client journey to increase efficiency and service quality.
• Develop the team’s technical knowledge, training plans and individual career development.
• Contribute to recruitment and ensure new starters receive effective, compliant inductions.
• Oversee workload distribution, performance and adherence to FCA regulation through supervision, file checks and compliance monitoring.
• Ensure timely management of new and existing business, renewals, MTAs and insurer negotiations.
• Support the Head with departmental objectives, reporting and continuous improvement.
• Handle complaints and HR matters (such as absence, performance and conduct) in line with company policy.
• Promote and embed company values, fostering a collaborative and supportive team environment.

About you

• Cert CII qualification (or equivalent experience).
• Previous management experience, ideally within the insurance industry.
• Strong communication skills, both written and verbal.
• High attention to detail and confident decision making.
• The ability to motivate and inspire a team, even during periods of change.
• A proactive approach, strong organisational skills and the ability to work to deadlines.
• A collaborative mindset, with the ability to build strong internal and external relationships.
• A positive, resilient and adaptable attitude.

Desirable experience

• Commercial lines insurance background.
• Experience working within FCA-regulated environments.

Why apply?

You’ll be joining an organisation where people, service quality and values matter. You’ll play a key part in shaping the success and culture of the Team while contributing to the long term growth of the business. If you’re an experienced leader looking to make a meaningful impact within a supportive, values-driven environment, we’d love to hear from you.