INSURANCE CLAIMS MANAGER

MJ Quinn; Liverpool; On-site; GBP 38,000 - 42,000; Full time

Job summary

MJ Quinn is seeking an Operational Motor Claims Manager to lead the motor and public liability claims department. This role involves overseeing claims processing, ensuring compliance and address the needs of a sizable fleet. The ideal candidate will have extensive experience managing insurance claims and will oversee a team to maintain high-quality service delivery. Along with a competitive salary, the company offers various perks including generous holiday allowance and employee bonuses.

Benefits

Free Parking

33 days holiday (25 + Bank holidays)

Employee Bonus Scheme

Employee Assistance Programme

Cycle to Work Scheme

Company Contribution Pension Scheme

Parental Leave and Pay

Employee Reward and Recognition

Learning and Development Opportunities

Life Assurance Benefit

Qualifications

• Minimum 5 years of experience managing motor and public liability insurance claims.
• Proven experience in managing motor insurance claims for a large commercial fleet (1,000+ vehicles desirable).
• Strong knowledge of insurance principles, liability law, and policy interpretation.

Responsibilities

• Oversee the full lifecycle of motor insurance claims, ensuring efficient management.
• Liaise with insurers, brokers, and third-party administrators for claims handling.
• Prepare and analyze claims activity reports and performance indicators.

Skills

Analytical skills

Negotiation skills

Communication

Leadership

Interpersonal skills

Education

Qualified within Insurance, Business Administration, Risk Management, Law, or related fields

Tools

Claims management software

Microsoft Office Suite

Job description

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Salary l £38,000-£42,000 depending on experience

Hours l Monday – Friday 37.5 hours

Job Purpose

The purpose of the Operational Motor Claims Manager role is to lead and manage the day-to-day operations of the motor and public liability claims department, ensuring efficient processing, timely resolution, and high-quality service delivery for a fleet of circa 3000.

The Motor Claims Manager will lead the management of motor vehicle and public liability insurance claims. The role involves overseeing all aspects of claims handling—from notification to settlement—while ensuring efficient processes, regulatory compliance, and strategic cost control.

You will act as the key liaison between internal stakeholders, insurers, brokers, legal teams, and third parties to ensure all claims are handled effectively and resolved in a timely and professional manner.

Job Responsibilities

Claims Management:

• Oversee the full lifecycle of motor insurance claims, from FNOL (First Notification of Loss) through to settlement.
• Manage claims intake, investigation, assessment, and resolution.
• Liaise with insurers, brokers, third-party administrators, repairers, and legal representatives.
• Monitor and review open claims to ensure timely closure and effective cost control.
• Review on hire documentation and assess against damage estimations

Motor Insurance Claims:

• Manage incidents involving company or client vehicles, including own damage and third-party claims.
• Coordinate with fleet managers, drivers, and vehicle repairers to process claims efficiently.
• Handle uninsured loss recovery with the companies nominated 3 rd party provider.
• Ensure thorough investigation, documentation, and legal compliance
• Supervise and support a team of claims handlers/administrators
• Ensure compliance with legal, regulatory, and policy standards in claims handling.
• Maintain up-to-date knowledge of relevant insurance laws, industry regulations, and case law.
• Liaise with the Fleet, Operations, Legal, and Compliance teams to ensure appropriate internal processes are followed and continuously improved.

Reporting & Analysis:

• Maintain accurate records of all claims and prepare regular reports on claims activity, trends, costs, and performance indicators.
• Analyse claims data to identify patterns, recommend improvements, and support risk management initiatives.
• Support driver training, fleet safety initiatives, and accident reduction strategies through insights derived from claims data.

General Experience / Qualifications

• Proven experience in managing motor insurance claims for a large commercial fleet (1,000+ vehicles desirable).
• Proficient in claims management software and Microsoft Office Suite.
• Risk management or legal training background
• Minimum 5 years of experience managing motor and public liability insurance claims.
• Strong knowledge of insurance principles, liability law, and policy interpretation.
• Experience liaising with insurers, legal teams, and third-party administrators.
• Qualified within Insurance, Business Administration, Risk Management, Law, or related fields
• Excellent analytical, negotiation, and decision-making skills.
• High attention to detail and ability to manage multiple claims simultaneously.
• Strong communication and interpersonal skills.
• Strong leadership and team management skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Free Parking
• 33 days holiday (25 + Bank holidays)
• Employee Bonus Scheme
• Employee Assistance Programme
• Cycle to Work Scheme
• Company Contribution Pension Scheme
• Parental Leave and Pay
• Employee Reward and Recognition
• Learning and Development Opportunities
• Life Assurance Benefit

Diversity Statement

MJ Quinn’s are committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex or sexual orientation.

We welcome applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.